Staff Specialist, SC Customer Service
- To be responsible for the preparation and consolidation on all the customer forecast and demand
- Maintain contact with customers to ensure proper execution of their requirements/requests and serve as their liaison with the appropriate departments for action.
- Provide customers with updated information and delivery status
- Protect the Company and all Company information against unauthorized disclosure, eavesdropping and legal exposure
- Coordinate shipping activity to meet on-time delivery: ground & air transportation
- Review all orders and communicate any changes to “Terms and Conditions”, product pricing, special shipping instructions, configuration changes and quality requirements throughout the organization
Process sale orders from customers through web-based system