Staff Technical Support Engineer
Job descriptions:
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First-line engineer to handle malfunction & technical request cases related to production flow, system or infrastructure within stipulated SLA.
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Monitors applications and infrastructure alerts and proactively resolves or escalates alerts if deemed necessary.
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Troubleshoot cases by reviewing systems or data log files and proactively look for solutions.
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Collaborate and work closely with Tier 2 engineers in resolving escalated cases.
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Concise in creating, updating, and resolving cases via ServiceNow ticketing system.
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Diligently adhere to Operation’s Standard Operating Procedures and Processes while handling cases.
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Able to create knowledge articles / OCAP (Out of Control Action Plans) when the need arises.
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Coordinate and / or participate in ad-hoc projects.
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Able to work on a 24x7 rotating shifts all year round.
Basic Qualifications
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Degree in Computer/ Information Technology or equivalent or Diploma with 3-4 year’s work experience.
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At least 2 years of working experience in system/network/software troubleshooting.
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Knowledge in Windows and Linux system administration, Networking/ Security is an added advantage.
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Proficiency in written/verbal English. Mandarin is an added advantage.
Preferred Qualifications
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Experience and knowledge in semiconductor testing environment
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Database administration (SQL server) is preferred.
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Candidate must be independent, self-driven, customer oriented with good interpersonal communication skills and must be able to work as a team.