Staffing Coordinator & On Call Caregiver

Job Summary:

This position will support the staffing department in the assignment, and evaluation of home care staff.

Education and Experience:

1. A minimum of one year of experience in scheduling or in a related field.

Duties/Responsibilities:

1. Participates in a prescribed orientation and in-service process which results in a knowledge and skill level necessary for role fulfillment.
2. Provides for the safety needs of clients, staff, and public.
3. Complies with agency policies regarding safety and infection control.
4. Participates in annual in-service programs related to safety and infection control.
5. Communicates and/or consults with Staffing Manager to solve environmental and/or safety problems.
6. Notifies appropriate staff person of an unsafe area and modifies unsafe area if feasible.

Duties related to scheduling:

1. Staff new positions and relief shifts with appropriate Home Care Aide.
2. Send open shift report to aides looking for more work as needed.
3. Arrange for new Home Care Aides to orient at the client's home if needed.
4. Provide Lifespan clients/Care Manager with update on progress, or lack of progress, in referral and placement of Home Care Aide.
5. Document staffing activity by maintaining a running log.
6. Communicate activities with Staffing coordinator /On Call staff.
7. Communicate changes in scheduling to HCAs.
8. Cover emergency staffing needs/sick calls in the field.
9. Update weekly staffing availability list.
10. Plan in advance for holiday calls and notify HCAs of holiday cancellations or changes.

Duties related to client communication:

1. Notify schedule change of schedule for start of care and confirm date, time, location and caregiver.
2. Determine clients monthly calendar mailing preferences and add to tracking sheet.
3. Send monthly calendar by mail or email to all home care clients who opt to have one.
4. Inform Care Manager regarding client problems, changes in scheduling.
5. Solve client/caregiver problems in conjunction with Home Care Team.
6. Notify client/family of all changes in scheduling.
7. Plan for holiday calls for all home care clients, reschedule or cancel VA shifts.

Duties related to administrative duties related to scheduling software:

1. Enter new schedules for Home Care Services adding appropriate bill/pay rates.
2. Review open shift list daily.
3. Input Home Care Aide unavailability and schedules adding appropriate reason codes and notes.
4. Input changes and cancellations adding appropriate reason codes and notes.
5. End client authorizations as needed.

Other duties

1. Duties, responsibilities and activities may change at any time with or without notice.