Stakeholder Connections Branch Chief

As a Stakeholder Connections Branch Chief, you will oversee the Acquisition Solutions Development (ASD)-wide customer engagement strategy and work closely with directors across the Portfolio to manage customer engagement and business development initiatives. Location of position: Federal Acquisition Service (FAS) - Office of Acquisition Solutions Development (ASD). We are currently filling one vacancy, but additional vacancies may be filled as needed.

Oversees and manages ASD-wide customer engagement strategy, initiatives, and programs. Ensures customer engagement initiatives and programs across ASD to maximize effectiveness and minimize operational redundancies. Assesses and influences the direction of the ASD customer relationship focus. Collaborates with ASD business line representatives to develop and implement strategies and tools that help ASD use customer insights to enhance business development and customer engagement planning, activities, and customer service delivery. Researches unique customer needs matches these needs to ASD products and services, and directs precision marketing efforts to present the best possible solutions to targeted customers. Works with the communications team to develop customer awareness of the value of ASD products and services through website enhancement, customer friendly language, and high quality customer service. Improves return-on-investment for customer engagement activities to accomplish program objectives in a cost-effective manner. Manages customer engagement branch staff members' performance by helping to set annual goals, monitoring progress on day-to-day responsibilities, providing feedback on documents and presentations, and evaluating performance. Works closely with senior federal managers at agencies to promote increased customer use of ASD products and services and measures customer satisfaction with the customer experience.

If selected, you must meet the following conditions: Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non­Career SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service. Serve a one year probationary period, if required. Undergo and pass a background investigation (Tier 2 investigation level). Serve a one year supervisory or managerial probationary period, if required