Starbucks Supervisor

Description

Hotel Californian is looking for a Starbucks Supervisor to deliver exemplary customer service in providing food and beverage at their on-property Starbucks location. Starbucks is known for developing extraordinary people who drive business success by doing the right thing for talent, customers, and communities – globally. At Starbucks, you are driven by a deep sense of purpose. You are aspirational - never a bystander. You take action to make a positive difference every day, and you inspire others to do the same.

JOB SUMMARY:

The Starbucks Supervisor must have weekend availability and is responsible for taking guests’ orders, preparing coffee requests, training, serving food over the counter, processing payments, and work collaboratively with team members to maintain the cleanliness of the Starbucks and dining areas. This position contributes to Starbucks success by providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Models and acts in accordance with Starbucks guiding principles.

JOB RESPONSIBILITIES:

• Greet all guests and make them feel welcome.
• Take customer orders at the counter.
• Manage the register, including all credit card and cash operations.
• Assist with the monthly inventory.
• Ensure the register is balanced at the end of the shift or working period.
• Adhere to all health and safety regulations.
• Attend team briefings when relevant.
• Maintain a friendly, cheerful, and courteous demeanor at all times.
• Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
• Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
• Support the training of new partners by providing clear guidance and constructive feedback.
• Handle customer complaints or feedback professionally and swiftly.
• Ensure consistent delivery of quality beverages, food, and products by strictly adhering to Starbucks recipe, standard operating procedures, and visual merchandising guidelines.