Station Team Member

The Station Team Member is responsible for front of house and back of house duties at both the Main Street location and the pizza kitchen. This position requires excellent communication skills and a passion for food. This position will complete duties that come with each station, help daily operations by working according to company SOPs, and maintain high standards of food quality, safety, and efficiency. This position will be cross trained for Front of House, Back of House, and Pizza Line duties with an understanding that each day they will rotate amongst stations to ensure all restaurant needs are being met. The Station Team Member will report to the General Manager, Assistant General Manager and Shift Lead.

Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities: (List the primary duties and responsibilities that are a critical part of this job. For each major responsibility, indicate the estimated percentage of time spent.)

Back of House/Front of House/Pizza Line (100%)

• Follow direction from shift leads/managers during assigned shifts.
• Ensure exceptional customer service by greeting and assisting customers, addressing their inquiries, and resolving any issues or complaints in a professional and timely manner.
• Maintain a clean, organized, and welcoming dining area, including guest facing areas, retail area, inside and outside tables, chairs/benches, gravel, planters, shed, restrooms, garbage areas; in addition, maintaining clean and organized shared employee only areas, such as workstations, dish pit, lockers, guest facing areas, baristas, refrigerators, and freezers.
• Ensure compliance with health and safety regulations.
• When working pizza line:
  • Prepare and cook pizzas, ensuring adherence to our recipes and quality standards.
  • Prepare and portion ingredients for pizza toppings, sauces, cheese, and dough.
  • Work on expo station – finishing pizzas with toppings and slicing pizzas.
  • Operate pizza ovens and other kitchen equipment effectively and safely.
• Correctly label all items, food or non-food, with its name, date, and employee’s initials.
• Help put orders away upon delivery.
• Coordinate with coworkers, shift leads, and managers to ensure efficient food and beverage preparation and service, maintaining high quality, presentation, and safety standards.
• Monitor inventory levels on ingredients and restock stations as needed.
• Conduct regular inspections of the premise to identify and address any maintenance or equipment issues.
• Collaborate with the management team to develop and implement strategies for improving customer satisfaction and operational efficiency.
• Uphold health and safety regulations, including proper food handling and sanitation practices, to maintain a safe environment for both customers and staff.
• Flexibility and willingness to learn and work other workstations.