Steakhouse Hostperson - PT

Position Summary:

The Steakhouse Host Person is responsible for prompt, friendly greeting, and proper seating of all Guests of the restaurant and ensuring the smooth operation of the front of the restaurant. Responsibilities must be performed in accordance with all Company standards, policies, and procedures.

Essential Functions:

1. Practice, support, and promote Thunder Valley Casino Resort’s “Winning Attitude” company-wide culture and demonstrate AAA Four Diamond service standards at all times.

2. Completes all opening and side work duties of the Host Person at the start of the shift, in a timely manner.

3. Obtain staffing and station assignments for all servers and completes table/station chart with these assignments.

4. Assist Steakhouse management in planning reservations and assigning parties to appropriate tables, stations and/or servers.

5. Immediately recognize and greet arriving Guests verbally. Obtain Guests’ names and verify reservations.

6. Escort Guests to their assigned table, pull out chairs for Guests to be seated, and hand menus to Guests.

7. Accurately quote waiting times to Guests and maintain a waiting list. Informs management when waiting times are running over quoted times.

8. Controls the flow of business by practicing rotation seating, anticipating table turns, and following the reservation and seating plan.

9. Communicate to management any and all situations where a Guest may express concern or dissatisfaction with any aspect of the dining experience

10. Acknowledge all departing Guests and invite them to return.

11. Answer the telephone in a timely, pleasant, and courteous manner.

12. Take, confirm, and document reservations accurately utilizing the restaurant’s reservation system. Reconfirm reservations with Guests directly.

13. Support other Front-of-House positions as needed to ensure a seamless dining experience for all Guests.

14. Bus and reset tables with appropriate utensils as needed.

15. Notify other Team Members when management has closed down stations.

16. Maintains cleanliness and organization of the host stand and lobby area throughout the shift.

17. Ensure that all health and safety procedures are followed and adhered to at all times.