Storage and Backup Manager

With respect to technology knowledge

· Ensures IT service availability and minimises the AIA’s business impact of IT service outages through the effective management.

· Contributes to the improvement of user satisfaction with IT services by ensuring that the arrangements remain aligned with business needs and priorities and fit for purpose.

Storage Infrastructure Management:

· Deploy, configure and maintain of on-premises storage systems, including SAN, NAS, and hybrid solutions.

· Monitor the performance, availability, and capacity of storage infrastructure.

· Manage storage lifecycles, including upgrades, migrations, and decommissioning of legacy systems.

Backup Infrastructure Management:

· Perform day-to-day operations of data backup services, ensuring timely and accurate backups across the organization.

· Manage backup tools and technologies, including but not limited to IBM TSM, VTL, DSI, and other enterprise-grade solutions

Vendor and Technology Expertise:

· Act as the 1st level support for enterprise storage platforms such as IBM FlashSystem, EMC PowerMax/PowerStore, Pure Storage FlashArray, and NetApp AFF systems.

· Act as the 1st level support for enterprise data backup solutions such as IBM TSM / VTL, DSI.

· Work with vendors for any major enhancement and updates.

Disaster Recovery and Data Protection:

· Implement robust backup, recovery, and disaster recovery solutions for on-premises storage systems & data backup systems.

· Conduct regular testing and audits of disaster recovery processes.

Performance Monitoring and Optimization:

· Monitor system performance, identify bottlenecks, and implement optimization strategies.

· Generate and analyze reports on utilization, performance, and incidents.

Security and Compliance:

· Work with security team to ensure systems are secure and compliant with organizational policies and regulatory requirements.

· Implement access controls, encryption, and other security measures to protect sensitive data.

Budget & Resource Management:

· Assist to manage related budget.

· Delivery of functional objectives within budget targets

· Attainments of objectives and effectiveness of results.

· Performance Scorecard.

· Compliance and Audit Ratings.

Expected communication channels including:

· Multi-language (e.g. Cantonese, Mandarin and English)

· Different time zone

· Different culture

Relevant Experience:

· 5+ years of relevant experience

· Hands on experience on position related technical components.

OR

· An equivalent combination of qualifications and relevant experience.

Education:

· Bachelor’s degree holder of unviersity on Information Technology or related discipline

Technical Skills:

· Deep knowledge of storage technology and data backup solutions

· Familiarity with storage and backup management tools and software

· Strong understanding of data protection, backup, and disaster recovery solutions.

· Experience with hybrid cloud storage integrations and cloud-based backup solutions is a plus