Storage Engineer
Role overview
We are seeking a customer-facing infrastructure professional to provide end-to-end operational support, technical guidance, and service coordination. The ideal candidate will combine strong hands-on technical expertise with excellent stakeholder management to ensure high availability, proactive risk mitigation, and exceptional customer service.
Key responsibilities
- Act as the primary technical contact for customer operational issues, escalations, and service reviews.
- Manage and support infrastructure including storage, compute, SAN, and backup platforms.
- Monitor infrastructure health, performance, capacity, and lifecycle, providing proactive recommendations and risk mitigation.
- Plan and coordinate hardware/software upgrades and change activities.
- Coordinate field services, work orders, engineer dispatch, spare parts, and partner activities.
- Deliver regular reports on asset health, incidents, capacity, and service improvements.
- Build strong customer relationships while ensuring SLA compliance and continuous service optimization.
Requirements
- 5+ years of experience in infrastructure support, storage engineering, or technical account management.
- Strong hands-on experience with Dell technologies:
Storage: PowerStore, PowerMax, Unity, PowerScale, ECS, Data Domain
Compute: Dell PowerEdge Servers, MX Platform
SAN: Connectrix, Brocade - Good understanding of SAN/NAS/Object Storage, VMware, networking fundamentals, performance monitoring, capacity planning, and infrastructure troubleshooting.
- Knowledge of ITIL processes (Incident, Problem, and Change Management).
- Excellent communication, stakeholder management, and customer-facing skills.
- Dell certifications are a plus.