Store Leader Piazza St John

Customer Experience

Be professional

• Manage customer interactions, complaints and requests
  
• Optimize selling space and drive replenishment to ensure stock availability
  
• Conduct floor walks to ensure housekeeping disciplines are adhered to
  

Store Profitability

• Sales - meet or exceed targets
  
• GP - reduce wastage & improve stock accuracy within benchmarks
  
• NP - reduce controllable expenses in line with budgets
  
• Interpret Income Statement information and formulate and implement action plans
  
• Identify challenges, trends and opportunities to drive continuous improvement
  

Store Disciplines & Productivity

• Ensuring that monthly store audit benchmarks are achieved and improved upon
  
• Risk Management
  
• Effective stock control and stock management
  
• Effective cash handling procedures and controls
  
• Lead, develop and retain team members
  
• Performance development culture and team effectiveness
  
• Leading, developing and coaching the team
  
• Basic IR
  

Requirements

• Grade 12
  
• Business/Admin qualification - a retail management diploma or degree would be advantageous
  
• Minimum 5 years retail experience - sales, merchandising and admin experience (including 2-3 years managerial experience)
  
• A genuine interest in health and wellness - brand ambassadors
  
• Fully computer literate
  
• Strong written and verbal communication skills
  
• Ability and willingness to work weekends and extended retail hours
  
• Proficiency in stock management, cost control and cost management
  
• Own transport essential
  
• Competency Assessment Achieved
  

Benefits

• Remuneration based on a ‘cost to company’ model and performance incentives.
  
• All permanent team members are required to join the company’s provident fund and risk benefit.
  
• Medical aid options are available.
  
• Birthday leave
  
• Team member discounts on in-store and online purchases
  
• Ongoing learning and development through our in-house Wellness Training Academy and supplier training.
  
• Opportunities to be involved in CSI initiatives, events, and experiences (environmental and social)