Store Manage r - KR Puram - Bangalore

Job Title

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Store Manager

Department

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Retail Stores

Reports To

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Cluster Manager

Role Summary

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The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer-centric strategies and team leadership.

Key Responsibilities

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Customer Focus

● Provide exceptional customer service by going the extra mile to ensure customer loyalty.

● Exhibit emotional intelligence to build trust and rapport with customers.

● Handle customer queries, concerns, and feedback with professionalism and empathy.

● Ensure all employees adhere to the company’s policies and guidelines, fostering a customer-centric culture.

Sales Mastery

● Drive sales to meet or exceed store sales targets, including achieving category-wise targets.

● Leverage data insights to optimize inventory and identify growth opportunities.

● Collaborate with the Visual Merchandising (VM) team to ensure implementation of in-store displays.

Leadership Excellence

● Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability.

● Manage team dynamics, resolve conflicts, and foster a collaborative work environment.

● Focus on team development by conducting on-the-job training (OJT) and providing constructive feedback.

● Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing.

Change Management

● Adapt to new business strategies and implement changes effectively within the store environment.

● Encourage flexibility among team members to embrace new processes and technologies.

Decision-Making

● Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction.

● Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements.

● Allocate resources efficiently to optimize staff productivity and store performance.

Store Operations Excellence

● Oversee comprehensive store management, including visual merchandising, stock management, and shrinkage prevention.

● Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards.

● Maintain outstanding store condition.

● Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists.

Candidate Requirement

:

● Bachelor’s Degree
Total 5+ years of retail experience in the fashion industry, min 2 years of experience as a store manager or assistant store manager handled a team of 5+ people.

● Expert in Microsoft office.

● Demonstrated success in achieving sales targets and exceeding customer expectations.

● Exceptional customer service orientation with a strong focus on customer satisfaction.

● Ability to effectively manage multiple priorities and ensure smooth and efficient store operations.

● Strong team leadership skills to lead and inspire a team.

● Excellent communication and interpersonal skills for effective team interaction and conflict resolution.

● Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions.

● Proficiency in store operations, including visual merchandising, stock management.

● Understanding of inventory management and loss prevention.