Store Manager (8311)

SUMMARY:

This position is responsible for overseeing Travel Center and Retail operations, driving sales, maintaining profitability, and fostering a positive work culture. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Lead by example and carry out our Five Star Experience to Guests and all Team Members by fulfilling our Mission Statement, Service Promise and following department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued.
• Continually coach and support Team Members to ensure they have the skills, tools and resources to successfully complete their jobs, including the delivering of the Five Star Experience expectations.
• Oversee all aspects of the Travel Center's operations, including staffing, inventory management, and customer service.
• Collaborates with Executive Director Travel Centers to identify, create, and implement strategic and tactical initiatives to meet business objectives.
• Monitor company operations to ensure employees and business practices comply with regulatory and legal requirements.
• Asses efficiency of business practices and design strategic improvements to company procedures.
• Identify potential risks and opportunities within the organization and its environment to protect business interests.
• Demonstrated knowledge of Petroleum Marketing and Convenience Store industries to develop merchandising schematics, product selection, and proper pricing levels.
• Prices fuel and non-fuel merchandise in accordance with sales and profit objectives.
• Maintains fuel and non-fuel inventory levels to ensure business runs smoothly.
• Works closely with Food & Beverage department to ensure QSR and food service products reflect customer preferences.
• Manage vendor negotiations to ensure cost/margin optimization and development of promotional calendars.
• Ensures team members, travel centers, and convenience stores are always projecting a pleasing and welcoming appearance.
• Establishes initial sales, margins, and cost budgets.
• Enforces legal compliance.
• Represents the organization at social events to strengthen brand and communicate the tribe’s mission.
• Maintain excellent communications with all Directors and Managers.
• Develops and implements approved departmental policies and procedures.
• Responsible for all necessary record keeping.
• Comprehensive understanding of forecasting, budgeting, scheduling, productivity, inventory controls (if applicable), P&L analysis, and cost controls.
• Ensure the budget for the department is monitored and adhered to by implementing effective processes and procedures.
• Keep abreast of competitive changes including industry trends and local competitive set.
• Develop, maintain and nurture a positive work environment.
• Responsible for maintaining a disciplined environment and implement practices that promote safety, quality and productivity.
• Coordinate and supervise training, assignments, and development of subordinates.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Able to make difficult decision in a fair and honest manner.
• Strong verbal and written communication skills.
• Perform any other duties that may be assigned from time to time.

SUPERVISORY RESPONSIBILITIES:

Manage all employees directly and indirectly within the Travel Center and Retail Store, ensuring adherence to the Tribal organization’s policies, procedures, and applicable laws.

Provide overall direction, coordination, and evaluation of the unit's performance.

Supervise employees by conducting interviews, providing training, planning work assignments, directing tasks, and evaluating performance. Recognize and reward employees for exemplary performance, and implement disciplinary action when necessary, addressing complaints and resolving conflicts effectively.