Store Manager at Pandora Boutique, Patrick Henry Mall
Description
Join us today at our Pandora Boutique! This location is exclusively Pandora-branded owned and operated by REEDS Jewelers, a family-run company celebrating excellence since 1946. REEDS is known for its high standards of quality, personalized service, and ethical leadership in the jewelry and luxury retail industry. Learn more about our story and career opportunities at .
About Pandora
Pandora is a global leader in self-expression through jewelry, renowned for its iconic charm bracelets, elegant rings, and timeless necklaces. With a bold commitment to sustainability— the brand continues to set the standard in innovation and responsible craftsmanship. Working in a Pandora boutique means more than just selling jewelry—it’s about helping customers celebrate life’s moments and milestones. As the face of a beloved global brand, boutique team members connect with passionate, loyal clients who return time and again to build meaningful personal collections. Every day is an opportunity to create unforgettable experiences.
Patrick Henry Mall serves as the primary shopping destination for Newport News and the greater Peninsula region, with consistent traffic from locals, military families, and visitors. Newport News offers a blend of waterfront living, historic charm, and access to major employers in defense, shipbuilding, and healthcare. Retail professionals here benefit from a strong customer base and a diverse, growing community.
Store Manager
We’re searching for a strategic and service-driven Store Manager to lead a high-performing team within our REEDS + Pandora boutique. As the Store Manager, you’ll set the tone for excellence—driving sales, developing talent, and delivering a client experience that aligns with REEDS’ luxury values. You’ll be responsible for both the business results and the culture of your store, fostering an environment rooted in passion, integrity, and growth.
What You’ll Do
Sales & Business Leadership
- Own store performance, exceeding sales goals and KPIs
- Leverage sales analytics to drive strategy and opportunity
- Lead by example as a selling manager and brand ambassador
- Oversee visual presentation, product mix, and promotional execution
Client Experience
- Deliver a seamless, personalized luxury experience to every customer
- Inspire the team to build long-term client relationships through effective clienteling
- Lead from the floor during peak moments and events
- Actively seek and respond to client feedback
Team Development
- Recruit, train, and retain top-tier talent
- Coach with consistency and clarity to support team growth and development
- Create a culture of accountability, performance, and celebration
- Facilitate continuous learning and ensure completion of training programs
Operations & Store Standards
- Ensure flawless execution of daily operations
- Monitor inventory, security, and loss prevention
- Oversee compliance, safety, and store policy adherence
- Maintain back-of-house organization and optimize operational efficiency
Our Values
We lead through REEDS’ core principles:
- Integrity – Do what’s right, always
- Performance Excellence – Drive results and growth
- Stewardship – Build trust at every turn
- Professionalism – Lead with confidence and consistency
- Entrepreneurial Spirit – Think boldly, act decisively
- Team Orientation – Support, uplift, and collaborate
- Passion – Love what you do and share it with others
Requirements
Required Qualifications
- 3+ years of leadership experience in luxury, specialty, or jewelry retail
- Proven track record of meeting/exceeding sales goals
- Strong leadership presence and talent development capabilities
- Proficient in POS systems, Microsoft Office, and digital commerce tools
- Availability to work a flexible schedule, including nights, weekends, and holidays
- High School Diploma or Equivalent
- Legal authorization to work in the U.S.
Preferred Qualifications
- GIA coursework or certification
- Deep passion for fine jewelry, timepieces, and Pandora
Benefits
REEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace.
REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.
As published by workable · 9 questions · 4 written answers
Basics
First name, Last name, Email, Phone, Address, Education, Experience, Summary, Resume, Cover letter
Short answers (1)
- What date are you available to start working?
Pick from a list (4)
- Have you ever been employed by REEDS, Melart, Mills or Dreifus Jewelers?
- Are you legally eligible for employment in the U.S.? (Proof of eligibility will be required.)
- Have you ever been discharged from any employment?
- We are an Equal Opportunity Employer, committed to reflect the diversity of the communities where we conduct business. Qualified persons are considered for positions without regard to race, color, religion, sex, marital or veteran status, or the presence of a non-job related medical condition or disability. At any time during my employment or after a conditional offer of employment and where permitted by applicable federal and/or state law, I agree to submit to a medical examination to determine my abilities to perform essential functions of the job and tests for use of illegal drugs or drugs used illegally. I authorize the examining physician to disclose to the company or its representative the results of such examinations. I understand and agree that my refusal to cooperate and submit to such tests for drugs will constitute grounds for immediate termination of my employment or revocation of any job offer. REEDS Jewelers intends to treat applicants and employees in a fair and consistent manner and desires to develop a very regarding and productive relationship with each employee. However, the Company recognizes that employment between employee and employer is a mutual at-will relationship either party is free to terminate, with or without cause. I understand that if I am employed, such employment is for no definite period of time and can be terminated by REEDS at any time and for any reason. REEDS Jewelers also reserves the right to change wages, benefits and conditions at any time or as allowed by applicable federal and/or state law if more restrictive. I understand that this is an application for employment and that no employment offer or contract is being made at this time. I certify that all of the foregoing statements on this application for employment and made in conjunction with this application are true and correct to the best of my knowledge and belief. I understand that misrepresentation or omission of facts called for in this application is cause for the rejection of my application, revocation of any conditional job offer, or termination of my employment as applicable. I understand that any offer of employment is contingent upon satisfactory completion of drug screening and background checks. I have read and understand the above.
Written answers (4)
- What mall location or city do you prefer?
- If yes, where and when? (If no, type "n/a")
- Describe any specialized training, skills and experience that you believe would be helpful working at REEDS Jewelers. (include computer, software, jewelry repair and appraisal)
- If yes, please explain.