Store Manager

Lead. Inspire. Grow. Are you an experienced store manager who enjoys leading a team to achieve goals and deliver results? Do you thrive in a fast-paced environment where exceptional customer service, team development, and operational excellence are top priorities?

Are you passionate about building successful teams and delivering an outstanding customer experience in Harford County? High's Convenience Stores wants you!

High's is seeking an experienced Store Manager to oversee all aspects of store operations and lead a team dedicated to delivering our vision of "Fast, Fresh & Friendly" service. In this role, you will drive sales, profitability, employee engagement, and operational excellence while ensuring a welcoming environment for both customers and associates.

Position Summary

The Store Manager is responsible for the overall performance of the store, including leadership of associates, customer satisfaction, financial results, merchandising, inventory management, compliance, and execution of company initiatives. This position plays a critical role in developing future leaders and ensuring long-term store success.

Key Responsibilities

• Lead, coach, and develop all store management and associate team members.
• Supervise day-to-day store operations to ensure efficiency, productivity, and exceptional customer service.
• Create a positive shopping experience by responding promptly and professionally to customer feedback and concerns.
• Recruit, hire, train, develop, and retain high-performing associates.
• Conduct performance coaching, evaluations, and corrective action when necessary.
• Ensure compliance with all company policies, procedures, safety standards, and operational guidelines.
• Analyze sales, labor, inventory, and operational reports to identify trends and opportunities for improvement.
• Develop and execute action plans to achieve sales, profitability, and operational goals.
• Maintain merchandising, inventory control, and store presentation standards.
• Prepare work schedules and coordinate staffing to meet business demands.
• Foster a culture of teamwork, accountability, and engagement.
• Ensure the successful execution of company initiatives and long-range business strategies.
• Perform additional duties as assigned to support business needs.