Store Manager
About Clare V.
Clare V. is a line of accessible-luxury pieces born and based in sunny Los Angeles, California. Led by founder Clare Vivier, Clare V. is a distinctive reflection of Clare’s unique background, passions, and vision. More than 10 years ago, Clare started making the types of bags she wanted but couldn’t find anywhere. As the brand grew, she proudly kept production local to Los Angeles, meanwhile forging partnerships with local and global organizations working to make a positive difference in the world. Today, Clare V. remains committed to conscious practices while creating collections that are bold yet enduring, elevated yet accessible, and irresistibly charming yet rooted in everyday practicality. The brand headquarters is located in the Silver Lake/Frogtown area of Los Angeles and is actively led by Clare Vivier.
Position
The Store Manager operates a profitable and service-minded shop through the successful development of teams that can consistently deliver results. Responsible for various aspects of managing and coaching store associates while overseeing store operations to achieve sales, service, customer satisfaction, and profitability goals. Accountable for controllable budget and labor hours. Responsible for cultivating a diverse, inclusive, kind, collaborative culture where everyone has the opportunity to enjoy a sense of belonging and personal growth. Responsible for inventory management of store stock, both for incoming and outgoing products.
Specific Duties / Responsibilities:
Customer Service
- Ensure the store delivers quality guest experience in line with company values and directives (people experience, store operations, product, and community relationships)
- Strong sense of product knowledge and ability to suggestively sell
- Strong clienteling and relationship management
- Drive business by hosting successful events in store
Development
- Move dynamically and lead from the floor to assess and fulfill the needs of the business, team, and guests through coaching and developing team members
- Train sales teams in best practice selling skills
- Can self-assess and make adjustments when needed; receptive to feedback
- Store Manager will be taught the skill of monogramming
- Adapts management style as necessary
Communication
- Engages the store team in a manner that is motivating, respectful, and professional
- Provides product knowledge and vendor information on new arrivals to team
- Skillfully Provide constructive feedback to staff
- Keeps the team informed of store goals and overall store performance
- Works closely with the staff to troubleshoot customer issues
- Skillfully reports staff concerns/issues to Director of Stores and presents proper and timely solutions
Decision Making
- Responsible for hiring and developing people and for creating an environment and a store culture where people feel a deep sense of belonging and will have the opportunity to grow. Able to recruit, identify, hire, develop and retain excellent talent
- Alert to general operational costs with a goal of savings driving and cost efficiency
- Troubleshoot store problems and personnel concerns timely and fairly
- Prioritize effectively
- Fairly delegate responsibilities to the sales staff
Daily
- Move dynamically and lead from the floor to assess and fulfill the needs of the business, team, and guests through coaching and developing team members
- Maintains a visually enticing store that is neat, clean, and organized
- Ensures a positive work environment through recognition and motivation
- Arrive on time and floor ready
- Oversee staff in researching of brand to contribute product knowledge
- Comply with in store/product cycle counts on a timely and accurate basis
- Respond promptly to emails
- Receive and process merchandise; handle transfers, return of merchandise to other vendors, in-store markdowns and promos, weekly bank deposits, petty cash and deposit logs
- Keeps an organized stockroom and back of house
- Manages cash flow from both customer purchases and store expenses
General
- Maintains awareness of surrounding retail competition both broadly and from a product perspective
- Seeks creative solutions to challenges
- Maintain a healthy work environment for all
- Interface with all levels of management and associates in a manner that promotes learning and respect
- Oversee popup brands or other brand events