Store Manager

About the role

Your role in our team

Your mission will be: To contribute to the achievement of objectives, guaranteeing excellent service to customers, through efficient management of the assigned human and technical resources.

What you'll do

📋 As a fundamental part of the store, your main functions will be:

- Manage complaints, incidents, and suggestions to guarantee a quality service.

- Involve the team in the continuous improvement of customer service.

- Ensure a satisfactory experience and reinforce loyalty.

Analyze the main management indicators and detect deviations regarding objectives.

- Control sales, margins, shrinkage, unknown loss, expenses, and productivity, proposing corrective measures.

- Analyze turnover and absenteeism, anticipating staffing needs and coordinating with the People and Wellbeing department.

- Perform floor inventories and monitor processes that affect the store's profitability.

▪ Sales management oriented towards achieving the objectives set by headquarters:

- Meet sales objectives through the analysis of indicators.

- Identify areas for improvement and organize corrective actions.

- Involve the team in the achievement of objectives.

- Supervise the compliance and application in-store of corporate policies and guidelines.

▪ Integral Management of Sales Operations and Customer Experience:

- Guarantee the availability, quality, and correct presentation of the product.

- Control stocks, orders, and price updates.

- Optimize operations and guarantee compliance with OHS and food quality legislation.

- Guarantee compliance with the store's organizational model.

- Supervise quality standards and product assortment in store. - Implement cross-selling and impulse sales to maximize results. - Analyze sales and improve the customer experience

▪ Lead the team:

- Organize, coordinate, and supervise the team and its operations.

- Manage schedules and rosters, daily meetings to evaluate performance and reinforce training.

- Drive the training, development, and recognition of the team.

- Guarantee excellence in service and compliance with regulations.

- Lead effectively, recognizing performance and motivating the team

What we're looking for

* Basic qualification: Intermediate - Higher Vocational Training Cycle (Commerce/Marketing; Administration/Finance) or High School Diploma.

* Professional Experience: Minimum 1 year in a similar position or 2-3 years as an Assistant Store Manager.

* Other Requirements and knowledge and skills related to the different aspects of the store:

- Economic management of the business unit

- IT tools at user level

- Customer service

- Point of sale organization and commercial techniques

- Team leadership and communication skills

Nice to have

* Recommended complementary qualification: Business Administration, Economics, Business Studies, Marketing.

About the company & team

Why choose us?

✅ Stability: You will be part of a consolidated and leading company in the sector.

📈 Growth: We support internal promotion and talent development.

COMPETENCIES

- Corporate Identity

- Communication and Influence

- People development

- People Leadership

- Analytical thinking

- Team management and cooperation

- Organization, rigor, and quality

- Analytical Thinking

- Emotional Management

- Results Orientation