Store Manager

About the role

Your mission will be: To contribute to the achievement of objectives, guaranteeing excellent service to customers, through efficient management of the assigned human and technical resources.

📋 As a fundamental part of the store, your main functions will be:

▪ Quality Management in Customer Service:

What you'll do

- Manage complaints, incidents, and suggestions to guarantee quality service.
- Involve the team in the continuous improvement of customer service.
- Ensure a satisfactory experience and reinforce loyalty.

▪ Management of Store Profitability:

Analyze the main management indicators and detect deviations regarding objectives.
- Control sales, margins, shrinkage, unknown loss, expenses, and productivity, proposing corrective measures.
- Analyze turnover and absenteeism, anticipating staffing needs and coordinating with the People and Wellbeing department.
- Perform floor inventories and follow up on processes that affect store profitability.

▪ Sales management oriented towards achieving the objectives set by headquarters:

- Meet sales objectives through indicator analysis.
- Identify areas for improvement and organize corrective actions.
- Involve the team in the achievement of objectives.
- Supervise the compliance and application in-store of corporate policies and guidelines.

▪ Integral Management of Sales Operations and Customer Experience:

- Guarantee the availability, quality, and correct presentation of the product.
- Control stocks, orders, and price updates.
- Optimize operations and guarantee compliance with OHS and food quality legislation.
- Guarantee compliance with the store's organizational model.

▪ Integral Management of Sales Operations and Customer Experience:

Supervise quality standards, implement cross-selling, and analyze sales by section.

- Organize, coordinate, and supervise the team and its operations.
- Manage schedules and rosters, daily meetings to evaluate performance and reinforce training.
- Drive the training, development, and recognition of the team.
- Guarantee excellence in service and compliance with regulations.
- Lead effectively, recognizing performance and motivating the team

🧠 COMPETENCIES:

- Corporate Identity

- Communication and Influence

- People Development

- People Leadership

- Analytical thinking

- Team management and cooperation

- Organization, rigor, and quality

- Analytical Thinking

- Emotional Management

- Results Orientation

What we're looking for

* Basic qualification: Intermediate - Higher Vocational Training Cycle (Commerce/Marketing; Administration/Finance) or High School Diploma.

* Recommended complementary qualification: Business Administration, Economics, Business Studies, Marketing.

* Professional Experience: Minimum 1 year in a similar position or 2-3 years as an Assistant Store Manager.

* Other Requirements and knowledge and skills related to the different aspects of the store:

- Economic management of the business unit

- IT tools at user level

- Customer service

- Point of sale organization and commercial techniques

- Team leadership and communication skills

About the company & team

✅ Stability: You will be part of a consolidated and leading company in the sector.

📈Growth: We bet on internal promotion and talent development.

Your role in our team