Store Manager
Job Summary
The Retail Store Manager plans, directs, and coordinates the daily operations of their assigned retail store. They drive sales by helping staff understand quotas and goals and coaching and motivating them to achieve those goals. The Store Manager supports Goodwill's Mission by efficiently generating the revenue that funds the various programs offered to the communities we serve.
Key Responsibilities
The following duties are representative of the essential functions of this position. Additional duties may be assigned as operational needs require.
People Management & Development
- Maintain staffing at budgeted levels and build schedules that meet business needs and maximize operational efficiency.
- Recruit, hire, onboard, and train employees; provide feedback for performance reviews.
- Consistently evaluate employee performance and promptly address performance issues.
- Ensure the highest level of professionalism and apply best practices in the leadership of store personnel.
Sales & Merchandise Operations
- Maintain adequate volume of merchandise on the sales floor; ensure production and rotation volume is sufficient to meet or exceed revenue goals.
- Manage workflow and facility layout to ensure appropriate stock levels.
- Maintain store presentation standards including organization, merchandising, cleanliness, stock rotations, proper inventory levels, and signage.
Financial & Operational Management
- Operate the facility within budgeted expense levels; maintain and control expenses relative to revenue.
- Maintain proper cash controls in accordance with company policies and procedures.
- Oversee and maintain neat, accurate, and timely reports and records as assigned.
Customer Service & Communication
- Ensure excellent customer service is delivered to all shoppers and donors.
- Effectively present information and respond to questions from employees, program participants, customers, and the public using tact, courtesy, and cooperativeness.
- Communicate effectively and appropriately with all levels of store leadership.
Compliance & Asset Protection
- Safeguard company equipment, property, and donated goods.
- Report any incident of damage, misuse, theft, fraud, waste, or unauthorized possession of company property.
- Works various shifts including weekends as assigned.
Supervisory Duties
Directly supervises store personnel. Responsibilities include recruiting, hiring, onboarding, training, scheduling, performance management, coaching, and resolving employee complaints and issues in accordance with organizational policies and applicable laws.