Store Manager
Description
Store Manager Job Description
Position | Detail |
Job Title | Store Manager |
Department | Stores |
Reports To | Regional Sales Director / Store Market Leader |
Status | Full-time (non-exempt) |
Job Summary
Store Managers lead and develop a team that delivers exceptional customer service in a well-run, well-merchandised SSG store. You are the face of SSG to local stylists and salon owners, and a partner to the DSCs who serve them. You run the store's daily operations, hit sales and inventory goals, and build a team that models SSG's culture of partnership. True leaders at SSG encourage growth in people, in the business, and in our ever-changing industry.
Duties/Responsibilities
Customer and sales
- Provide exemplary service and keep the customer the top priority.
- Communicate consistently with area DSCs to meet and exceed sales goals and support their customers through the store.
- Support promotions and brand programs, including Groupie periods, Groupie Set/Reset of displays and planograms, Intros, and Trades.
- Track store sales and trends in Qlik, and act on them with your Store Market Leader or Regional Sales Director.
Team leadership
- Hire, train, coach, and retain knowledgeable Associates who model the SSG culture of partnership.
- Set clear expectations, challenge and motivate employees, and give regular feedback.
- Build and manage schedules that cover current store hours within labor budget.
Store operations
- Uphold high standards of merchandising and operational excellence, following planograms (POGs).
- Manage day-to-day operations in S2K POS and S2K Mobile WMS, including receiving, inventory accuracy, transfers, and cycle counts.
- Manage cash handling, daily deposits, and credit card processing with accuracy and integrity.
- Use the Store Investment Fund only as policy allows, submitting requests through the Pack Request Form in Gateway.
- Keep the store clean, safe, and compliant with company policy.
Communication and follow-through
- Communicate regularly with your Store Market Leader, Sales Director, and Home Office teams.
- Organize, delegate, prioritize, and follow up to maximize productivity.
Required Skills/Abilities
- Excellent communication and strong organizational skills.
- Working knowledge of Microsoft Office, including Outlook and Excel, and comfort learning new systems (S2K POS, Gateway, Qlik).
- Self-starter attitude and a continual drive to grow.
- Previous sales management experience.
- Working knowledge of inventory management.
- Passion for the beauty industry.
- Ability to work independently and as part of a team.
- Thrives in a fast-paced environment.
- Experience building and maintaining business relationships.
- Enjoy problem solving.
Education and Experience
- High school diploma or equivalent.
- Management experience preferred.
- Retail and/or customer service experience a plus.
Physical/Other Requirements
- Lift up to 30 pounds.
- Stand/walk up to 8 hours.
- Work the store's published hours.
- Occasional travel.
SSG Full-Time Benefits
- Health, Dental, Vision, Life, and AD&D insurance available.
- Health Savings Account or Flexible Spending Account.
- Employee Assistance Program.
- 401(k) Retirement Plan
- PTO and holiday pay.
- Sam's Club/Costco membership for you and a friend or family member.
- Discounts on exclusive hair products.
- Employee referral program: $1,000 potential earnings per referral.
SSG is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer. Candidates are considered for employment with SSG without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status, or other classification protected by applicable federal, state or local law.