Store Manager - TIWA

Position Summary

Plans and directs the day to day operations. Develops strategies to improve customer service, drive convenience store sales, gasoline and cigarette sales, and increase profitability.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.

Essential Duties and Responsibilities

1. Responsible for full financial accountability for all profit and loss centers.
2. Spends considerable time in the operations MBWA (Management by Walking Around).
3. Responsible for designing and implementing improvement processes and operational policies.
4. Forecasts staffing needs and develops recruiting strategies to provide optimum staffing in all areas.
5. Responsible for providing flawless customer service and establish a positive guest perception.
6. Mentors, coaches and gives direction to team members to instill the spirit of teamwork, communications and planning.
7. Recruits, interviews, trains and evaluates supervisor/coordinators, team members, deli team members and floor coordinators.
8. Responsible for merchandising products.
9. Coordinates work schedules, opening/closing duties, ordering, receiving, and Point-of-Sale training, and merchandising of all products.
10. Coordinates with manufacturer’s cigarette representatives; developing and maintaining product information for effective and profitable promotional activities:
    • Product buy-downs
    • Product coupons
    • Shelf space allocation
    • Pricing—price changing
11. Coordinates with accounting for assistance with daily deposits, reports, sales drawer cash over/short, and inventory as well as data entry verification.
12. Processes all invoices and coordinates payment with accounting department.
13. Develops annual marketing plan with the assistance of the Resort Marketing Department.
14. Coordinates marketing materials with vendors.
15. Develops and maintains policy and procedures and handling customer transactions including shipping and handling.
16. Orders gasoline, cigarettes and other goods from distributors.
17. Inventories all orders when they are delivered.
18. Ensures customer’s needs are met, complaints resolved, and service is quick, efficient and courteous.
19. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia.

Additional Responsibilities

Performs additional duties as requested.

Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, and Abilities

1. Ability to deal effectively and professionally with the general public and be attentive to customer’s needs.
2. Must have excellent written and verbal communication skills.
3. Ability to create an environment of teamwork.
4. Organizational skills to manage multiple projects and consistently meet deadlines in a fast-paced business environment.
5. Ability to analyze and solve problems.
6. Ability to maintain a flexible work schedule.
7. Sound administrative skills and business management skills.
8. Proven ability to recruit, train, and motivate team members in order to balance staffing strengths with profitability and growth.
9. Proven ability to create and manage budgets.
10. Knowledge of organizational structure, workflow, and operating procedures.
11. Ability to create and implement guest service standards and procedures.
12. Proficient in Microsoft Office programs.
13. Knowledge with OSHA, Workmen’s Comp. and liability insurance requirements.
14. Knowledge of Tribal, federal, state, and local laws.
15. Strong analytical, numerical, and reasoning abilities.