Store Office Supervisor

Do you love working in both a retail and office environment? Are you passionate about leading teams, driving operational excellence, and delivering an exceptional customer experience? If so, a Store Office Supervisor role at Jordan's may be the perfect fit for you.
In this role, you will oversee the daily operations of our store office while leading, coaching, and developing a team dedicated to providing outstanding service. You'll enjoy a balance of customer interaction, administrative responsibilities, problem-solving, and people leadership in a fast-paced retail environment.
The schedule varies and includes days, evenings, weekends, and holidays as business needs require.
Why You'll Love Jordan's Furniture

Great benefits including medical, dental, vision, employee discount, and more
Flexible work schedules
Fast-paced environment where each day brings something new
Career growth opportunities with a company that promotes from within
The best of both worlds: office operations and customer-facing retail leadership
The opportunity to lead, coach, and develop a high-performing team

What We Stand For — Where Work is Fun and Values Matter!
At Jordan's, we live the J-Way! Our average employee tenure is 12 years. Every day, our team embodies values that make a real difference:
We Care... a Lot because kindness and support are at the heart of everything we do.
We Do the Right Thing because integrity is non-negotiable.
We Dare to Think Differently because innovation keeps us ahead of the game.
We Make Work Fun because great energy fuels great work.
Responsibilities

Leadership & Team Development

Supervise the day-to-day operations of the Store Office team to ensure exceptional customer service and operational excellence

Onboard, train, coach, and develop Store Office Associates

Conduct performance discussions, provide ongoing feedback, and support employee development and career growth
Create and manage employee schedules to ensure appropriate staffing levels and business coverage
Foster a positive, engaged, and customer-focused team culture
Serve as a role model for company values, professionalism, and customer service standards

Operational Excellence

Ensure accurate processing of sales orders, payments, gift certificates, special orders, credits, refunds, voids, financing transactions, and deliveries
Oversee cash-handling procedures, including cash reconciliation, deposit preparation, and safe security
Monitor and audit daily office transactions, reports, deposits, and closing procedures to ensure accuracy and compliance
Review and resolve operational issues while identifying opportunities to improve processes and efficiency
Partner with Sales Managers and store leadership to support store performance and customer satisfaction goals

Customer Experience

Resolve escalated customer concerns related to deliveries, service issues, order status, refunds, financing, and other office-related matters
Provide timely and professional communication to customers, vendors, and internal partners
Ensure every customer interaction reflects Jordan's commitment to delivering an extraordinary experience

Qualifications

1-3 years of leadership experience
Previous supervisory, leadership, or team management experience preferred
3-5 years of retail, customer service, office administration, or related experience
Demonstrated ability to lead, motivate, coach, and develop employees
Strong customer service, communication, and conflict-resolution skills
Excellent organizational, analytical, and problem-solving abilities

Strong attention to detail

Proficient computer and phone system skills with the ability to learn new systems and applications

Ability to prioritize multiple responsibilities in a fast-paced environment
Effective verbal and written communication skills

Pay Range: $56,000 -$70,000 per year
We share our pay range because transparency matters. This reflects what we reasonably expect to pay for this role based on experience and performance.
Jordan’s is an Equal Opportunity Employer
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