Store Sales Assoc - FT - 37

Category

Expectations

Sales Leadership

Motivate and guide sales staff to meet daily sales and loan goals through coaching and example-setting.

Customer Engagement

Engage with customers on the floor and by phone to drive sales and provide personalized service.

Product Demonstration

Demonstrate and explain product features to support customer decision-making.

Display & Merchandising Oversight

Ensure displays, price tags, and promotional materials are accurate, clean, and well-maintained.

Team Support & Training

Coordinate sales staff training and ensure performance of assigned merchandising and floor duties.

Sales & Loan Processing

Assist in finalizing sales, inputting orders, and coordinating with Credit and Delivery teams.

Customer Issue Resolution

Investigate and resolve customer complaints related to sales, deliveries, or merchandise exchanges.

Cashiering & Closing Support

Support cashier functions including taking payments, printing reports, counting end-of-day cash, and managing drawer changes.

Inventory & Stock Coordination

Ensure floor merchandise is accurately stocked and assist with incoming/outgoing inventory paperwork.

Cross-Department Collaboration

Liaise with Credit, Distribution, and other departments to streamline customer service and drive revenue.

Loan Promotion & Sales

Promote and sell personal loans on the sales floor and by phone, including to inactive or renewal-eligible customers.

Customer Outreach

Conduct proactive calls to remind customers of payments and promote loan renewals and reapplications.

Social Media Promotion

Use store’s social media channels to promote internal campaigns, furniture deals, and loan offers; collaborate with marketing when necessary.

Loan Processing in LP3

Accurately enter, update, and review credit applications, documents, and comments in the LP3 system.

Contract Handling & Compliance

Print, sign, and organize loan contracts, obtain customer signatures, and ensure proper scanning and storage.

Cash Handling & Disbursement

Disburse loan funds in cash per approved terms, following security and compliance procedures.

Customer Communication – Declines

Communicate credit decisions to customers, including declines, and provide appropriate documentation.

Cashier Operations - Furniture

Receive furniture payments and down payments, issue accurate receipts, and process any authorized refunds.

Cashier Operations - Loans

Receive and apply loan payments in the system, issue receipts, and ensure accuracy.

End-of-Day Reconciliation

Perform register closings and prepare end-of-day accounting entries for both LP3 and Storis.

Documentation & Recordkeeping

Maintain physical and virtual archives, update files after payoffs/renewals, and organize all cashier records.

Compliance Oversight

Ensure adherence to internal policies and loan regulations; monitor daily compliance checklists and update staff on changes.

Cash Handling Controls

Enforce dual-counting protocols, secure safe operations, and validate loan disbursements against approvals.

Contract Accuracy & Documentation

Spot-check and validate loan contracts for completeness and accuracy in both physical and digital formats.

Auditing & Internal Controls

Perform weekly audits on transactions, documentation, voids, and reconciliation; implement corrective actions as needed.

Reporting Requirements

Submit all required financial, compliance, and incident reports accurately and on schedule.