Store Supervisor
Summary
Oversee daily store operations, staff, and finances in a food and beverage outlet, ensuring profitability, safety, and customer satisfaction.
Job Description
- Handle the daily operations of the store
- Responsible for financial performance of the store, including profit & loss and implement appropriate cost control measures
- Manage the store’s budget and forecasts to meet or exceed management expectations
- Maximize profitability of the stores
- Maintain and improve the overall performance of the store on a regular basis including cost analysis and monitoring of processes
- Supervise food and operational safety to ensure a comfortable environment for the customers
- Provide efficient and professional service to customers
- Drive operational efficiencies of the store by providing operational leadership in support of the organization’s service culture and maximize customer satisfaction
- Control labour through effective manpower scheduling and monitor leave of staff
- Actively involved in staff counselling and propose to management on course of disciplinary action, including but not limited to, termination of employment
- Manage, supervise and groom a team members to ensure maximum utilization of manpower allocated
- Handle all store's administrative duties and any ad-hoc duties from store managers from time to time
Job Requirements
- Minimum of 2 years management experience in Food & Beverage industry
- Excellent communication & interpersonal skills
- Possess good organizational and management skills
- Possess good working attitude