Strategic Account Manager, Amazon
Position Summary:
Reporting to the Account Director, Amazon, the Strategic Account Manager executes the operational and tactical plans that drive the growth and performance of the Amazon business — ensuring accurate, timely delivery of promotions, reporting, and account activation while supporting customer engagement and internal coordination. This role is critical to translating strategy into execution, maintaining strong operational discipline, and enabling consistent business performance.
The Strategic Account Manager manages an extensive catalog assortment, using data-driven insights to inform decisions that grow sales and market share on Amazon. The position requires strong analytical skills, a solid understanding of Amazon's 1P vendor ecosystem, and the ability to manage a high volume of SKUs in a fast-paced, results-driven environment.
Essential Duties and Responsibilities:
- Analyze and report against key performance indicators (KPIs) related to sales, inventory, market share, conversion, profitability, and catalog health on a weekly basis.
- Translate data into actionable insights and concrete action plans to grow sales owning timelines, deliverables, and needed cross functional support
- Identify and action listing suppressions and understand root cause engaging AVS and Vendor Central case ticketing with managed follow up.
- Oversee promotion strategy, execution, and post-event analysis to drive profitable and strategic growth within allocated budget; monitor competitor activity
- Work cross functionally with internal and external partners to execute Amazon growth strategy
- Lead weekly calls with Amazon US & Canada to address, track, and make progress against operational priorities in the business
- Partner closely with the Digital Merchandising Manager and Marketing Team to monitor ongoing catalog sales, drive successful product launches (Brand Store, variation strategy, VINE, coupons), and ensure optimized content, A+, and advertising support are in place.