Strategic Account Manager - Customer Operations & Supply Chain

Key Responsibilities

• Serve as the primary commercial interface for assigned key customer across Asia.
• Lead customer supply escalation management, including communications during supply shortages, delivery constraints, and critical operational issues.
• Drive operational excellence through cross-functional collaboration (Sales, Planning, QRA, BU, FAE)
• Monitor customer demand, forecasts, backlog, and inventory trends. Manage forecast alignment and demand-supply planning with customers, distributors, and internal supply chain teams to support optimal fulfillment and inventory management.
• Lead and maintain action-item tracking for customer operational reviews, ensuring timely follow-up and closure of key issues.
• Coordinate NPI sample activities with BU/CM/disty to support product qualification and ramp-up requirements.
• Drive revenue growth while maintaining operational excellence. Build strong customer relationships through regular business reviews, strategic discussions and proactive issue management.

Requirements：

• Minimum of 3 years of key account sales management experience within the semiconductor component industry,

specifically supporting OEM/ODM/EMS customers

• Strong interpersonal, analytical, and problem-solving skills, with the ability to manage multiple tasks and prioritize effectively.
• Excellent verbal and written communication skills in English.
• Self-motivated with a strong attention to detail and patience.