Strategic Account Manager I

About Us

At Lightspeed Networks, we deliver reliable internet, voice, and data solutions designed to meet the demands of today’s fast‑paced world. Since our founding in 2005, we have grown our network to more than 7,000 route miles of fiber, providing high‑quality, dependable connectivity capable of supporting even the most demanding user needs.

Rooted in community, we believe strong, connected communities are essential to long‑term success. That’s why we are committed to ensuring residents and businesses in rural Oregon and Washington have access to high‑speed, reliable services and why we actively engage with and contribute to the communities we serve.

We operate with accountability and transparency, communicating openly, acting with honesty, and taking ownership from start to resolution. Our customers count on us to follow through, and we take that responsibility seriously.

Reliability is at the core of everything we do. We keep our commitments and deliver high‑quality solutions that our customers can trust, eliminating the challenges of slow or unreliable connections so they can focus on productivity and growth.

Through engagement, we show up with purpose, presence, and focus. We are proactive in understanding the needs of our customers and recognize the contributions of the people and partners who make our work possible.

Finally, we are committed to solving, proposing actionable solutions, continually improving our network and processes, and adapting with agility and creativity as technology and customer needs evolve.

Together, these values guide our mission to simplify connectivity, strengthen communities, and create lasting opportunities across the regions we serve.

Benefits

We believe in taking care of our employees and offer the following benefits:

• Complete medical, dental, vision, and life insurance is available.

• Our safe harbor 401(k) plan is available to employees on day one and includes a 100% fully vested employer match of up to 4% of your compensation.

• Eight paid holidays, flexible Take What You Need PTO and 16 hours of paid volunteer time!

• Lightspeed Networks employees can also take advantage of local employee store passes at Columbia Sportswear, Adidas, and Costal Farms for big discounts!

Lightspeed Networks focuses on attracting, retaining, developing, and promoting the most qualified employees. We provide a work environment free from discrimination and harassment, where all employees are treated with respect and dignity.

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We are seeking an enthusiastic and motivated Strategic Account Manager to join our growing telecommunications company that is redefining the data network industry. This is a full-time exempt position that is not eligible for overtime and is paid on a bi-weekly basis. In addition this position is eligible for commission paid on a monthly basis. This position will be located in our Willamette Oregon region.

Job Purpose:

The Strategic Account Manager is responsible for providing leadership in strategic account management and financial sales for a designated portfolio and sales strategy related to Lightspeed Networks' network services. This portfolio may include key segments such as Healthcare, Enterprise, Government, Education institutions, and others. The primary focus of this role is to retain and expand existing business within these key accounts by understanding their needs, identifying opportunities, and delivering customized solutions. The Strategic Account Manager II will collaborate across various functions within Lightspeed Networks Inc. to ensure client satisfaction and meet revenue targets.

Key Responsibilities:

• Drive sales by acquiring, developing, and managing strategic prospective clients in designated territories and/or segments.
• Manage customer relationships and satisfaction, consistently achieving annual revenue and retention goals for assigned strategic segment/customers.
• Conduct live sales presentations to prospective clients.
• Build relationships within the community to position Lightspeed Networks' go to market strategy and value propositions effectively.
• Meet or exceed monthly sales quotas by identifying and closing incremental sales opportunities.
• Develop account strategies for named customers, focusing on revenue growth and retention of existing services.
• Engage proactively with customers to understand their evolving business needs and identify upselling and cross-selling opportunities.
• Renew customer contracts to protect and grow existing revenue streams.
• Maintain a comprehensive knowledge of products/services and pricing to align effectively with assigned accounts.
• Deliver tailored solutions based on customer needs related to Lightspeed Networks services.
• Ensure customer satisfaction and act as the primary contact for any issues, coordinating with internal teams for resolution.
• Manage sales and services for local and regional accounts in the Strategic.
• Collaborate with Sales, Finance, and Operations to develop account management plans that address client needs and optimize sales opportunities.
• Oversee existing revenue, sales opportunities, quotas, funnels, and forecasts in line with operational goals.
• Perform other tasks as assigned by the manager.
• May provide leadership, coaching, and/or mentoring to a peer or subordinate group.
• Stay informed about competitor activities and market dynamics.
• Ensure compliance with all established safety protocols and guidelines.
• Attend all mandatory safety training sessions.