Strategic Account Manager-QSR & Casual Dining

Position Summary: Support the Mission, Vision, and Culture at Shoes For Crews by managing retention and maximizing revenue with assigned customers within the QSR & Casual Dining portfolio.

Essential Job Functions:

• Maintain and grow existing customer base while prospecting for new business opportunities within assigned accounts

• Grow portfolio year over year by increasing program participation, upselling and cross selling

• Understand the slip and fall experience within each account to sell in solutions that achieve volume and revenue growth profitably

• Develop and implement marketing strategy to ensure customer satisfaction, drive growth of existing business, drive growth of low performing accounts, reactivating inactive accounts and adding incremental revenue

• Develop relationships with all departments that interact with the SFC program including Safety, Procurement, Risk, Finance, Operations, Human Resources – C-suite down to end users

Key Responsibilities and Accountabilities:

• Develop and expand relationships within key accounts

• Implement account planning and manage portfolio of customers to achieve revenue and penetration objectives

• Manage contract and RFP renewals

• Strong capability to forecast sales

• Attend strategic customer meetings, quarterly business reviews and attendance at trade Shows, annual industry conferences as needed
• Attend client events, networking functions, golf tournaments, industry events, and client-sponsored activities to build and strengthen customer relationships, promote the company's brand, and identify business opportunities.

Minimum Requirements:

• Current valid driver’s license with a safe driving record

• The ability to work a full-time schedule

• Up to 50% travel on a monthly basis
• Attend client events, networking functions, and golf tournaments to build and strengthen customer relationships.
• Represent the company at industry events and client-sponsored activities.

Skills and Abilities:

• 5 + years in B2B sales with enterprise account and QSR/Casual Dining restaurant vertical experience preferred

• Business acumen and understanding of multi-unit restaurant operations, franchise structures, and food service purchasing and procurement processes preferred

• Demonstrates excellence with customer

• Proven ability to build and maintain relationships and generate growth opportunities virtually, on the phone and in person

• Successful negotiation, presentation, and problem-solving skills

• Accurate and professional written and verbal communication

• Strong attention to detail, organizational and planning skills

• Driven to meet goals, generate results and overcome objectives

• Proficient in Microsoft office software, and ability to use company CRM

Education:

• High School diploma required

• Bachelor’s degree or some college preferred

Shoes For Crews is proud to be an equal opportunity employer committed to hiring a diverse and inclusive workforce. Shoes For Crews provides equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of sex, sexual orientation, gender (including gender identity and/or expression), pregnancy, race, color, creed, national or ethnic origin, citizenship status, religion, disability, marital status, age, genetic information, veteran status or any personal attribute or characteristic that is protected by applicable local, state, or federal laws.