Strategic Account Manager

You'll act as the primary point of contact for a portfolio of customers, serving as their trusted stakeholder within the company. You'll build a deep understanding of the product, technology, and strategy so you can clearly communicate value to customers. You'll translate complex product and technology challenges into simple, actionable solutions, managing that process both internally and externally. You'll advise customers on fraud and compliance best practices, track and communicate KPIs, and provide strategic analysis to support long-term account growth. You'll also partner closely with the risk analytics team to proactively address new fraud typologies and keep customers informed of findings.

Responsibilities

• Be the primary point of contact for customers, addressing both day-to-day and big-picture problems and opportunities
• Help maximize the customer's ROI in Sardine
• Build a thorough understanding of the product, technology, and strategy and communicate it succinctly to customers
• Translate complex product and technology problems into simple and actionable solutions
• Manage the solution process both internally and externally
• Advise on best practices relating to fraud and compliance
• Build, monitor, and communicate KPIs to clients
• Provide strategic analysis and critical thinking for long-term expansion planning
• Work with risk analytics teams to proactively solve new fraud typologies and communicate findings to customers

Requirements

• 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate APIs
• Domain experience in compliance, fintech, or AML/KYC
• Strong presentation skills for both virtual and in-person meetings with various stakeholders
• Previous customer-facing experience, preferably with a technical product
• Exceptional project management skills and the ability to synthesize inputs and balance the needs of multiple stakeholders
• Proficiency in using business intelligence tools
• Strong analytical skills with the ability to excel at number crunching and drawing insights
• Ability to translate complex strategies into actionable processes and outcomes
• Natural relationship-building and collaboration skills
• Continuous focus on improving processes

Benefits

• Generous compensation in cash and equity
• Early exercise for all options, including pre-vested
• Work from anywhere: Remote-first Culture
• Flexible paid time off and Year-end break
• Health insurance, dental, and vision coverage for employees and dependents
• 4% matching in 401k / RRSP
• MacBook Pro delivered to your door
• One-time stipend to set up a home office
• Monthly meal stipend
• Monthly social meet-up stipend
• Annual health and wellness stipend
• Annual Learning stipend