Strategic Account Manager
Description
Your Benefits
SES offers eligible employees comprehensive benefits packaging including:
- Medical, Dental, Vision Insurance
- Free Life and AD&D Insurance
- 401K with 4% Company Match
- Paid Time Off -First Year!
- Paid Holidays
Position Summary
As the Strategic Account Manager, you will manage, maintain, and grow current customer accounts through providing excellent customer service and navigating customer interactions to facilitate a strong customer relationship and mutual trust in the services provided. You will act the liaison between the customer to the internal operations, sales, and administrative team of SES.
Essential duties and responsibilities
- Ensuring Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner.
- Grows current customer base with new lines of business.
- Delivers clear and effectively written proposals/quotes for customers.
- Coordinates sales effort with sales management, sales support, operations, and environmental services groups.
- Expedites the resolution of customer problems and complaints.
- Supplies management with updates on customer needs, problems, interests, competitive activities, and potential for new business.
- Coordinates RFPs (request for proposal) between broader sales team, finance, and operations.
- Responsible for identifying RFP opportunities such as monitoring online bid sites for potential work contracts.
- Assures the company image is developed and maintained favorably with customers and suppliers.
- Supports and assists management in any other functions, as may be deemed important and necessary for location or division operation.
- Responsible for maintaining top tier of branch customers as assigned by management.
- Ensure all customer invoices are accurate and reflect the services provided. This includes making necessary adjustments when purchase orders have been modified or off-spec changes have occurred.
- Initiate Waste Profile creation process in collaboration with the Profile Specialist.
- Employees who drive a company vehicle (even on occasion) must have and maintain a valid driver’s license and insurability through the company’s insurance carrier.
- Will conduct regular strategic account reviews/ feedback meetings with customers to assess account health and identify additional business opportunities
- Interpret and document customer needs and be able to communicate these needs effectively to the inside sales team to ensure that the inside sales team can provide accurate and timely quotes
- Interpret and communicate customer needs to the profile team while keeping state and federal hazardous waste regulations in mind.
- Go above and beyond regular account reviews and feedback meetings to ensure customer satisfaction
- Achieving assigned sales quotas /budgets
- Must be comfortable regularly working in various industrials/ manufacturing environments and adhering to the necessary PPE and safety requirement
Education and Experience
Required
- Must possess excellent verbal and written communication skills
- Must have experience in sales quote management within the industrial/ environmental services industry
- Excellent time management skills
- Must have a bachelors in sales, communications, business etc or equivalent experience
- Ability to thrive in a team environment
Preferred
- Aptitude for comprehending technical information
- Pre-existing knowledge of state and federal hazardous waste regulations
- Prior experience in contract negotiations
- Experience maintaining extensive digital sales logs and overall record keeping
- 3+ years of sales experience in the industrial/environmental services industry
- Must have experience within Salesforce
Competencies
- Sales Acumen
- Relationship Building
- Follow- Through
- Attention to detail
Job Demands and Work Environment
- Frequent walking, standing, and sitting for extended periods.
- Occasional lifting and moving of equipment up to 25 lbs.
- Ability to work in industrial environments, including exposure to loud noise, heavy machinery, and potential environmental hazards.
- Use of Personal Protective Equipment (PPE) as required for job walks and collecting product samples.
- Ability to manage multiple priorities under deadlines, analyze operational challenges, and make high-stakes decisions.
- Strong problem-solving skills and ability to adapt to rapidly changing environments
- Travel required, including overnight stays as needed
Please note this Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. The position will also undertake other responsibilities and duties that may be assigned by SES from time to time.
SES is an Equal Opportunity Employer and complies with all federal, state, and local employment laws, including the Americans with Disabilities Act (ADA). Reasonable accommodations will be made for qualified individuals with disabilities to perform essential job functions.
SES provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local laws.
This job description is not a contract of employment. Employment is at-will and may be terminated at any time with or without cause.