Strategic Analytics - Sr Associate

Job Responsibilities:

• Develop comprehensive analytics to measure, evaluate, and challenge key collections initiatives and performance outcomes
• Identify emerging trends and performance shifts using statistical, quantitative, and data-mining methodologies
• Analyze collections data to deliver diagnostics, insights, and opportunities for strategy and process improvement
• Conduct root-cause analyses to isolate drivers of performance and quantify impact (e.g., processes, customer behavior, policy, macro factors)
• Generate clear, actionable recommendations that inform senior leadership decisions and prioritize high-value actions
• Prepare detailed risk monitoring materials and performance narratives tailored to senior management and stakeholder needs
• Present findings, insights, and strategic implications to multiple levels of management with clarity and confidence
• Lead the design, build, and delivery of MIS dashboards and reporting solutions that enable timely risk and performance management
• Partner across functions to align on definitions, monitoring frameworks, measurement approaches, and implementation plans
• Monitor internal and external behavioral signals, industry trends, regulatory changes, and best practices to continuously improve risk management processes
• Drive continuous learning and adoption of new tools and technologies to enhance analytical rigor, speed, and scalability

Required Qualifications, Capabilities, and Skills:

• Bachelor’s degree or higher in a quantitative discipline (e.g., Finance, Statistics, Economics, Mathematics, Operations Research, or similar)
• Minimum 3 years of professional analytics experience supporting business strategy, risk, or performance management
• Demonstrated ability to structure ambiguous problems and execute end-to-end analyses with strong critical thinking and attention to detail
• Proven experience applying statistical, quantitative, and/or data-mining techniques to identify trends and explain performance outcomes
• Strong ability to translate complex analysis into practical solutions and concise, executive-ready conclusions
• Experience producing risk/performance monitoring outputs (e.g., recurring reports, scorecards, KPI frameworks, executive summaries)
• Strong communication skills with the ability to present insights clearly to stakeholders at varying levels of seniority
• Track record of working independently, exercising sound judgment, and delivering results with minimal oversight
• Strong collaboration skills with ability to influence without authority and align teams around data-driven actions
• Demonstrated agility in learning and applying new tools and technologies to improve analytical delivery
• Results orientation with high ownership, accountability, and a commitment to quality and control discipline

Preferred Qualifications, Capabilities, and Skills:

• Experience in credit risk and/or collections analytics, especially within Cards, consumer lending, or pre charge-off strategy
• Strong stakeholder management skills, including comfort challenging constructively and driving alignment across teams
• Ability to craft executive narratives connecting data, risk appetite, operational realities, and strategic trade-offs
• Continuous improvement experience, including identifying gaps and implementing sustainable enhancements
• Comfort in fast-paced environments with changing priorities while maintaining high standards of accuracy and control