Strategic Business Operations Temp - Middletown, NY

Behind every great member experience are systems and processes that work seamlessly. At Heritage Financial Credit Union, we're seeking a Strategic Business Operations Temp who enjoys solving complex problems, improving workflows, and turning challenges into practical solutions. In this role, you'll collaborate with teams across the organization to troubleshoot system issues, support technology enhancements, and identify opportunities to improve efficiency. It's an opportunity to make a meaningful impact on how we work and serve our members.

Here's a little about us:Heritage Financial Credit Union is a member-owned financial institution that is committed to helping our members achieve their financial goals and building a stronger community. We believe that everyone deserves access to affordable financial services, and we are dedicated to providing our members with the tools and resources they need to achieve their financial dreams. Our vision is to be the leading financial institution in the communities we serve, and we are committed to creating a culture of excellence where our employees can thrive. We believe in creating a workplace where everyone feels valued and respected, and where we can all work together to achieve our goals. We recognize that our employees are our most important asset, and we are committed to providing them with the training, development, and opportunities they need to succeed.
Our Core Values:
Experience:Go Above Expectations; Create Positive Moments; Personally Acknowledge
Service:Deliver As One Team; Stay A Step Ahead; Guide with Product Expertise
Integrity:Do What's Right; Speak the Truth; Own Our Actions
People:Grow Together; Respect Every Voice; Build Trusting Relationships; Strengthen Culture & Community
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POSITION PURPOSE

This Strategic Business Operations Temp position provides project and administrative support to the Strategic Business Operations team. The role assists with procedure maintenance, documentation, routine operational tasks, and assigned projects. This position works with team members and business partners to help ensure work is accurate, organized, timely, and completed in accordance with established policies and procedures.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Provide project and administrative support, including tracking assignments, coordinating information, and meeting established deadlines.

2. Review, format, organize, and tag procedures and other resources to improve accuracy, consistency, and usability.

3. Organize files and documentation, maintain records as directed, and help ensure materials are appropriately stored and accessible.

4. Assist with data entry, reconciliations, routine reporting, and quality reviews; verify information and escalate concerns when appropriate.

5. Prepare routine communications, job aids, meeting notes, status updates, and other project materials.

6. Support operational workflows and process improvement efforts by following established procedures, documenting observations, and recommending practical updates for review.

7. Collaborate with team members and other departments to gather information, resolve routine questions, and complete assigned work.

8. Maintain confidentiality and handle member and operational information in accordance with applicable policies and requirements.

9. Complete recurring responsibilities, special projects, and other duties as assigned..