Strategic Customer Success Manager - DevOps & SaaS
Summary
Customer Success Manager at Motorola Solutions in London owning the in-life service journey for dedicated customer accounts: managing incidents, backlog prioritization, and software upgrades across staging, UAT, and production, while coordinating engineers and third-party vendors to deliver DevOps/SaaS services.
Motorola Solutions UK Limited is seeking an experienced Customer Success/ITSM professional to own the in-life journey for dedicated customer accounts and lead cross-functional reviews. You will manage incidents, backlog prioritization, and software upgrades across staging, UAT, and production, coordinating with engineering and 3rd party vendors to ensure a seamless service delivery.
The role requires strong technical communication in English, collaboration across analysts, hosting engineers, and