Strategic Design Leader

We are seeking a Strategic Design Leader to turn ambiguous business challenges into executive-ready opportunities and decisions across LATAM. You will steer experience strategy, research, innovation, AI-enabled delivery, and digital transformation across multiple accounts while shaping proposals and narratives. Apply to help teams align fast and deliver high-impact outcomes!

Responsibilities

• Lead discovery and problem definition for complex transformation, modernization, and innovation initiatives to clarify ambiguous business contexts
• Connect customer needs, business objectives, operational constraints, and technology feasibility into a single strategic view
• Convert uncertainty into structured hypotheses, decisions, plans, and measurable outcomes that sustain momentum
• Facilitate conversations with senior stakeholders and reconcile conflicting perspectives into shared alignment
• Define experience visions, guiding principles, customer journeys, service ecosystems, and future-state concepts that guide transformation
• Identify friction points, opportunity areas, and intervention moments across channels, roles, and operating models
• Translate strategy into actionable experience frameworks, roadmaps, and prototype briefs
• Validate that recommendations are financially sound and practically achievable, not only compelling on paper
• Collaborate with account and delivery leaders to develop strategic opportunities and client propositions
• Develop proposal storylines, methods, workstreams, staffing plans, estimates, and governance models for new business efforts
• Create distinctive points of view, demos, and prototype narratives that build client confidence in decisions
• Participate in pitches, workshops, executive sessions, and follow-up discussions to move work forward
• Synthesize user research, market data, competitive analysis, stakeholder input, and operational insights into a cohesive understanding
• Differentiate validated evidence from assumptions and highlight critical gaps that require attention
• Turn evidence into implications, recommendations, and decision-oriented narratives rather than descriptive reporting
• Produce strategic presentations, points of view, one-pagers, proposals, workshop materials, transformation stories, and decision tools
• Organize complex information so it is clear, credible, and actionable for executive audiences
• Maintain high standards for information structure, visual storytelling, and editorial quality across deliverables
• Apply AI tools including Microsoft Copilot, ChatGPT, Claude, Figma AI, Miro AI, and research agents to accelerate research, synthesis, content creation, and prototyping
• Build repeatable AI-supported workflows while applying sound judgment, verification, and quality assurance
• Enable teams to use AI to expand delivery capacity without losing strategic depth or producing generic output
• Provide direct strategic direction to researchers, service designers, UX and product designers, content strategists, and solution teams
• Translate executive vision into clear briefs, working frameworks, and quality benchmarks that guide execution
• Lead through influence effectively, including in situations without formal reporting lines

Requirements

• Extensive background with 10+ years across experience strategy, service design, innovation, consulting, product strategy, or digital transformation
• Proven track record owning complex client engagements end to end, from initial framing through recommendations and concept definition
• Hands-on experience partnering with senior client stakeholders and account leadership to shape direction and influence outcomes
• Impressive portfolio showcasing executive narratives, strategic deliverables, and transformation programs
• Advanced facilitation skills, enabling alignment among stakeholders with differing viewpoints
• Strong synthesis capability, turning complex and varied inputs into crisp, decision-ready insights
• Outstanding writing skills, producing polished, executive-level materials
• Solid presentation skills, clearly communicating sophisticated strategic ideas with confidence
• Demonstrated ability to manage multiple high-priority workstreams without losing narrative clarity or delivery quality
• Professional fluency in English and Spanish, strongly preferred due to the LATAM focus of this position

Nice to have

• Product Management certification relevant to the role

Benefits

• International projects with top brands
• Work with global teams of highly skilled, diverse peers
• Healthcare benefits
• Employee financial programs
• Paid time off and sick leave
• Upskilling, reskilling and certification courses
• Unlimited access to the LinkedIn Learning library and 22,000+ courses
• Global career opportunities
• Volunteer and community involvement opportunities
• EPAM Employee Groups
• Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn