Strategic Initiatives Operations Manager

Point University is an independent liberal arts institution that educates our students within a Christian worldview. At Point, our mission is to educate students for “...Christ-centered service and leadership throughout the world.” Our students are equipped with tools for ongoing growth in their profession and their faith throughout their lives. Point University prepares graduates for intellectual, spiritual, and professional success in Georgia, the Southeast, the United States, or abroad.

The Operations Manager is responsible for coordinating the administrative and operational functions of Point University’s Strategic Initiatives department, with particular emphasis on the Elevate program and strategic partner accounts. This position maintains accurate partner and enrollment data, manages CRM processes, tracks invoices and payments, and provides timely support to internal teams and external partners. The ideal candidate is highly organized, detail-oriented, service-minded, and comfortable supporting relationship development and sales activities while ensuring reliable day-to-day operations.

Essential Responsibilities

• Maintain accurate, complete, and current partner, contact, contract, enrollment, and activity records in the department’s customer relationship management (CRM) system.
• Administer day-to-day CRM workflows, including data entry, record cleanup, pipeline updates, task assignments, dashboards, and routine reporting; support adoption of consistent CRM practices.
• Track partner agreements, subscription terms, billing schedules, invoices, payments, renewals, and outstanding balances; coordinate with University finance personnel to resolve discrepancies and follow up appropriately.
• Support the business office in delinquent payment outreach to satisfy accounts for Elevate partners.
• Prepare and reconcile operational reports related to partner activity, student enrollments, account status, invoicing, and departmental performance indicators.
• Coordinate partner onboarding, account updates, documentation, and ongoing service requests, ensuring timely and professional communication.
• Serve as a point of contact for partner questions and customer service needs; escalate complex issues and coordinate solutions across departments.
• Collaborate with Strategic Initiatives Developers and admissions, advising, financial aid, and finance teams to support partner and student success.
• Provide administrative support for sales and account management, including preparing proposals, maintaining prospect information, scheduling meetings, and following up on leads or renewal opportunities.
• Participate in select partner conversations, relationship-building activities, and consultative sales efforts as assigned, supporting retention and enrollment growth.
• Identify opportunities to improve data quality, documentation, internal controls, workflows, and the overall partner experience.
• Maintain appropriate confidentiality and handle institutional, partner, and student information in accordance with University policies.,
• All other duties as assigned.

• Bachelor’s degree or equivalent combination of relevant education and professional experience.
• Working knowledge of CRM systems and demonstrated ability to manage records, workflows, reporting, and data accuracy.
• Strong proficiency with Microsoft Excel and other Microsoft Office applications; ability to organize, analyze, and present operational data.
• Experience with administrative processes, invoice tracking, financial records, or account reconciliation.
• Exceptional attention to detail, organization, time management, and ability to manage competing priorities and deadlines.
• Excellent written and verbal communication, interpersonal, teamwork, and customer service skills.
• Professional demeanor, initiative, sound judgment, and a commitment to Point University’s mission.
• Ability to build productive relationships with internal stakeholders and external partners and provide

Preferred

• Hands-on experience with HubSpot CRM, including contact and company records, deal pipelines, workflows, dashboards, and reports.
• Two to three years of relevant experience in operations, CRM administration, account support, billing coordination, or a related business or higher education setting.
• Experience supporting B2B partnerships, customer success, renewals, or consultative sales.
• Familiarity with employer-sponsored education, tuition assistance, or higher education enrollment processes.
• Experience improving administrative workflows and building repeatable reporting or tracking processes.

This position is primarily operations- and administration-focused, with customer relations and sales support responsibilities as needed.