Strategic Operation Partner/Operation Lead

Operations Manager/Lead for SuperTeacher Schools Business (XSEED) (10-15 yrs)

Challenge/Problem Statement

- To be the single window of control, delivery, delight for both physical product delivery and customer service management to enable 95% customer retention - on time, high quality, lowest cost.

Role :

- We are looking for an exceptional operations person to lead and manage both product delivery and service delivery of the unique SuperTeacher program in schools in India.

The Job :

- Management of vendors for warehousing, supply chain, delivery

- Oversee/ensure procurement of materials (time/quality/cost)

- Optimization of cost and quality of physical materials

- Oversee service delivery centrally including contact center and tech support

- Strong use of IT/Tech to improve quality, tracking, monitoring, and control of product delivery and service delivery

- Build/strengthen/motivate small tight team around sub-parts i.e. warehousing, logistics, procurement, contact center, tech support

The Person :

- Engineer (NIT level) with Operations focus, MBA is useful, not necessary. NITIE type candidates preferred.

- 3 - 5 years top scaled product cum service operations company (eg GE, Amazon) and 3-5years start up experience (combining tech,product, & SERVICE - ideally b2b sme; maybe home improvement businesses, food delivery etc)

- So about 10 years experience, maturity of an older person (usually happens when you have 'seen' some adversity in life)

Person :

(i) Has quick/responsive problem solving type person

(ii) Orderly, systematic, tech oriented

(iii) Calm under pressure

(iv) Can execute independently (hands-on, hardworking, demanding/pushy, yet manages people)

(v) Communicates well (cannot have extreme introvert)

(vi) Looking for something 'more than a job'

About us :

Singapore headquartered XSEED Education's flagship business is SuperTeacher, a comprehensive school based edtech program built on the XSEED method. The program enhances conceptual thinking and problem-solving skills, English language expression, and confidence. The XSEED PreK-8 academic program runs through schools and aligns with all major International and Indian standards (e.g. CBSE). The results of the program indicate that XSEED children perform better on problem-solving by +20% or more, versus other students, and improve by up to +50% by the time they finish middle school. XSEED has reached two million children, upskilled and certified over 100,000 teachers, in several countries including India, the Philippines, and the Middle East.