Strategic Partner Pre-Sales & Success Manager

Shape the future of integrated commerce and payments. As a Strategic Partner Pre-Sales & Success Manager at viva.com, you'll help software vendors, ISVs and strategic partners turn complex technical requirements into successful payment and commerce solutions. Combining consultative pre-sales expertise with hands-on implementation support, you'll work across EPOS, eCommerce, omni-channel and API integration projects, guiding partners from solution design through deployment and optimisation. If you enjoy translating business needs into scalable technical solutions and collaborating with stakeholders across product, engineering and commercial teams, this is an opportunity to make a measurable impact in a fast-growing fintech environment

Why VIVA.COM

Viva.com is the first Tech Bank in Europe for businesses, serving 29 countries through its pan-European critical infrastructure for payments & banking services.

Viva.com’s offering spans across omnichannel payment acceptance, deposit accounts, card issuing, and a broad suite of financing solutions - including working capital and advance booking financing - alongside fiscalisation services, giving businesses across all verticals access to the tools they need to run their operations efficiently, on a single integrated platform.

Viva.com pioneered and leads in Tap on Any Device technology, enabling acceptance on any Android device or iPhone, while connecting directly to all major international and local card schemes, local payment systems, and alternative payment methods across Europe. Viva Wallet.com Limited -Viva.com's UK subsidiary- is an Electronic-money institution licensed by the Financial Conduct Authority (FCA FRN 989273) for the provision of E-money and related services within the United Kingdom.

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About the role

As a Strategic Partner Pre-Sales & Success Manager at viva.com, you will play a highly visible role across the full customer lifecycle — from discovery and solution shaping through implementation, go-live and long-term growth. You will work with strategic merchants, internal sales teams and product stakeholders to deliver tailored solutions that make a real impact.

What you will do

Lead implementation and project delivery

• Scope strategic account opportunities and define tailored project requirements

• Produce Statements of Work and guide projects from onboarding through to go-live
• Coordinate internal and external stakeholders to keep implementations on track
• Maintain clear visibility of project milestones, dependencies and key decisions
• Ensure testing, pilot phases and readiness checks are completed before launch
• Help deliver a smooth and high-quality implementation experience for strategic merchants

Drive customer success and account growth

• Own the post go-live success of strategic accounts and support long-term relationship growth
• Act as a trusted advisor to merchants on integrations, reporting, reconciliation and tailored solutions
• Identify opportunities to expand the relationship through additional products and services
• Lead business reviews, monitor performance and provide recommendations for improvement
• Carry out post go-live evaluations and capture lessons learned
• Work closely with internal teams to align on shared growth opportunities across markets

Shape product improvement

• Share feedback and feature suggestions based on strategic account needs
• Support the Product team with clear business and technical input
• Help influence future solution development based on customer and market requirements

Requirements

• You could be from either a pre-sales, technical sales, customer success, implementation or project management within payments or SaaS based financial solutions or a related technology environment
• The ability to lead technical and commercial discovery calls and prepare statements of work
• Strong ability to manage complex client conversations and cross-functional stakeholders
• Commercial awareness with the confidence to support enterprise-level opportunities
• Experience working with tailored solutions, integrations or strategic accounts
• Strong organisational skills and the ability to manage multiple priorities effectively
• A consultative, customer-focused approach with a proactive mindset
• Good understanding of APIs and RESTful integrations, with the ability to discuss technical requirements with internal and external stakeholders.

What would make you stand out

• Experience supporting strategic or enterprise merchants

• Knowledge of payment solutions, integrations or merchant acquiring
• A track record of helping grow customer relationships after implementation
• Experience working closely with product and technical teams to shape solutions
• Business-level proficiency in French and English, with strong verbal and written communication skills.

Benefits

• Performance-related bonus scheme.

• Private medical insurance.
• Car and mobile phone allowances.
• Pension.
• 25 days holiday.
• Open and transparent working environment.
• Full training and ongoing support.
• Opportunity to work in an international fintech business with a culturally diverse team.
• Fast-paced environment with access to modern payments acquiring technology.