Strategic Project Manager
Summary
Lead Quick-Commerce transformation projects end-to-end, managing project plans, timelines, budgets, and cross-functional stakeholder communication within CX & Service Operations.
About the Role
We are looking for a Strategic Project Manager to join the CX & Service Operations Quick-Commerce Marketplace on our journey to lead and coordinate transformation and strategic projects within our organization.
Key Responsibilities
- Lead Quick-Commerce related projects and initiatives end-to-end, from initiation through implementation.
- Develop and manage project plans, timelines, and resource allocation.
- Ensure project milestones are delivered on time, within scope, and within budget.
- Proactively identify, escalate, and resolve project risks and issues.
- Create and maintain clear, up-to-date project documentation.
- Develop and execute communication plans to keep stakeholders informed throughout the project lifecycle.
- Partner cross-functionally with stakeholders across CX & Service Ops and the broader organization.
- Provide regular readouts and status updates to leadership and key stakeholders.
Qualifications
- Proven ability to plan, execute, and oversee projects from inception to completion.
- Manages resources, timelines, and budgets effectively, ensuring projects meet objectives, stay on track, and are delivered on time and within scope.
- Excellent verbal and written communication skills, with the ability to convey information clearly to diverse audiences.
- Ensures messages are delivered effectively and fosters open communication to promote collaboration.
- Able to create clear readouts, slides, and communication plans.
- Demonstrates a results-driven approach.
- Takes initiative and acts decisively to move projects forward, with a focus on achieving goals and resolving issues promptly.
- Skilled in identifying, managing, and building strong relationships with internal and external stakeholders.
- Communicates effectively with stakeholders at all levels, ensuring alignment and addressing concerns to maintain buy-in and support throughout the project lifecycle.
- Exceptional ability to manage multiple priorities, tasks, and projects simultaneously while maintaining attention to detail.
- Demonstrates strong time management and adaptability to changing demands, ensuring deadlines are consistently met.
Nice to Have
- Proficiency with project management software such as Jira, Trello, or Asana to plan, track, and report on project progress.
- Understanding of change management principles and methodologies, with the ability to lead and support teams through transition.