Strategic Service Delivery Leader for Managed Services & DevOps
Summary
An IT Service Delivery Operations Manager based in Taguig (Metro Manila) leading Managed Services and DevOps delivery for international clients — designing and optimizing service delivery, driving KPIs, and ensuring contractual alignment using ITSM tools like JIRA and ServiceNow. Requires 10+ years in IT and 3+ years in management.
NCS Philippines is seeking an experienced IT Service Delivery Operations Manager to lead Managed Services and DevOps delivery for international clients from Metro Manila. You will design, monitor and optimize service delivery, drive KPIs, and ensure alignment with contractual obligations and CSI data.
The role requires leadership, strong analytical skills, and a proven track record in ITSM tools like JIRA and ServiceNow, with a minimum of 10 years in IT and 3 years in management.