Strategic Technology Leader - Hospitality

Scope of the role

Strategic Leadership & Technology Transformation

• Develop and execute the technology strategy for hospitality operations across the region
• Lead enterprise-wide digital transformation initiatives to enhance operational efficiency, guest experience, and business performance.
• Provide strategic advisory and technology leadership to executive stakeholders on hospitality systems and emerging technologies.
• Establish governance, standards, and best practices for hotel technology platforms.

Hospitality Systems Management

Lead the selection, implementation, migration, integration, and optimization of key hospitality applications including:

• Property Management Systems (PMS)
• Central Reservation Systems (CRS)
• Point of Sale (POS) Systems
• Spa and Wellness Management Systems
• Restaurant Reservation Platforms
• Guest Service and Communication Platforms

Stakeholder & Vendor Management

• Partner closely with hotel operations, finance, commercial, and technology teams.
• Lead vendor evaluations, RFI/RFP processes, contract negotiations, and solution selection.
• Manage relationships with technology partners and service providers.
• Present project status, risks, and recommendations to executive leadership and steering committees

Operational Excellence

• Drive continuous improvement of hospitality technology services and support functions.
• Identify opportunities for automation, process optimization, and innovation.
• Ensure technology solutions support business objectives, guest satisfaction, and operational efficiency.
• Lead cross-functional teams responsible for testing, implementation, deployment, and support activities.

Job Requirements

• Bachelor's Degree in Hospitality Management, Hotel & Restaurant Administration, Information Technology, Business Administration, or a related discipline.
• Professional certification in Project Management or equivalent qualifications preferred. Experience
• Minimum 18–20 years of progressive experience in hospitality technology, hotel systems and IT leadership roles.
• Extensive experience working within international hospitality organizations and multi-brand hotel environments.
• Proven track record of successfully delivering large-scale hospitality technology implementations and transformation initiatives.
• Experience managing regional or global technology operations and stakeholder engagement.

Platform Expertise in (mandatory):

• Oracle OPERA PMS / OPERA Cloud - deep expertise in Opera Cloud and Opera PMS (must have implementation level experience)
• Central Reservation Systems (CRS)
• Hospitality POS Solutions
• Guest Service Platforms
• Spa and Activity Booking Systems
• Service Management Platforms
• Hotel Technology Infrastructure and Integrations

Other experience

• Strong business acumen with deep understanding of hotel operations and guest service delivery.
• Excellent communication and stakeholder management skills.
• Ability to influence and collaborate with senior executives and cross-functional teams.
• Results-oriented leader with strong analytical, problem-solving, and decision-making capabilities.
• Proven ability to lead complex initiatives across multiple countries, brands, and cultures.