Strategy and Operations Principal
You will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This role sits at the intersection of strategy, operations, and partnership management. You won't be following a playbook — you'll be building the plane while flying it, in a challenging people-facing role that spans entrepreneurship, business development, and operations management.
Responsibilities
- Own and manage the end-to-end operating strategy of Via's service on behalf of our partner
- Manage the financial performance of the service, including managing P&L, forecasting budgets, and driving strategy to improve profitability and efficiency
- Develop and continuously refine operating plans, staffing models, and scheduling strategies for a 24/7 operation
- Partner cross-functionally within Via to lead initiatives that improve efficiency, reliability, and customer experience
- Serve as the face of the operation, building trusted relationships with drivers, customers, community stakeholders, and local partners
- Drive continuous improvement by defining KPIs, analyzing performance trends, and translating insights into action on a weekly and monthly basis
- Prepare and present reports that communicate performance, risks, and opportunities to internal and external stakeholders
- Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
Requirements
- 6+ years of experience with a track record of driving strategy and leading complex operations
- Bachelor's degree required
- Independent self-starter comfortable in fast-paced environments with a high level of responsibility
- Savvy and tactful communicator
- Commitment to providing a world class customer service experience
- Strong analytical thinker who uses data to guide strategy
- Exceptional leader with extensive experience leading teams
- Flexible and adaptable to rapidly changing environments
- Effective at managing multiple tasks, delegating, prioritizing, and taking responsibility
- Problem solver who seeks creative solutions
Benefits
- Free medical plans
- 401K matching