Strategy and Performance Analyst
Summary
Facilitate the Integrated Management System (AIMS) to ensure compliance with strategic planning, internal audits, and performance measurement. Assist with data analysis, process improvements, and training on ISO/EUM/Lean Six Sigma standards.
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Job Summary
Incumbents in this position are responsible for facilitating Cape Fear Public Utility Authority’s Integrated Management System (AIMS), which is the set of processes that guide continual improvement in the organization. Incumbents will support the organization to ensure compliance with AIMS processes including strategic planning, document management, internal audit, performance measurement/monitoring, communication of continual improvement opportunities, and assisting in implementing process improvements. This position is assigned to pay grade R30.
Essential Job Functions
- Serves as primary performance measurement and strategic planning contact for assigned departments in preparation and review of the strategic operating plan and assists with implementation efforts.
- Works with the CFPUA's Business Systems team and end users to maintain performance measurement and data visualizations and ensure the quality of the underlying data.
- Collaborates with leaders at multiple levels in the organization to develop, sustain, and update Cape Fear Public Utility Authority’s Integrated Management System (AIMS) and associated strategic plan.
- Trains staff at various levels of the organization on AIMS processes and continuous improvement best practices including ISO Standards, Effective Utility Management (EUM), and/or Lean Six Sigma.
- Provides professional support including developing recommendations on process improvements and any associated resource needs through research of best practices, benchmarking, and data analysis and facilitating the implementation of identified improvements.
- Assists with strategic planning and strategy implementation efforts.
- Assists in developing and updating policies and procedures.
- Assists with the development of metrics and reporting of all strategic metrics.
- Assists with the preparation, analysis, reconciliation, and translation of performance measures, benchmarking and related data into strategic recommendations and action plans.
- Serves on internal audit team to ensure conformance to business processes and compliance with legal and other requirements.
- Performs other related job duties as assigned.
Education, Experience, and Other Requirements
- Bachelor’s degree in business administration, public administration, data analytics, or related field. Master's degree preferred.
- Two (2) years of work experience in utility operations, management systems, continuous improvement, data analytics, SharePoint, or information systems.
- Associate's degree in business administration, public administration, or data analytics and four (4) years of work experience listed above in lieu of bachelor's degree.
Other Requirements
Other Essential Job Specifications
Physical RequirementsYES NO Use interpersonal skills such as seeing, hearing, and speaking to develop positive interactions with customers.
XComprehends and uses technical or professional language, either written or spoken, to communicate complex ideas. X Performs numerical operations using basic counting, adding, subtracting, multiplying, or dividing. X Performs complex quantitative calculations or reasoning using algebra, geometry, statistics, or abstract symbols. X Requires travel between CFPUA sites. X Use or repair of small/light equipment (power tools). X Use or repair medium equipment and machinery (vehicles, commercial mowers). X Use or repair heavy or complex machinery (HVAC systems, construction equipment, water plants). X
None: 0 hours or 0% of scheduled shift
Some: Up to 2 hours or 20% of scheduled shift
Frequent - 2 to 5 hours or 20% to 60% of scheduled shift
Very Frequent - More than 5 hours or 60% to 100% of scheduled shiftNONE SOME FREQUENT VERY FREQUENT Minimal physical exertion. Very light physical work at desk or counter level with intermittent periods of sitting, standing, and walking. May involve data entry, telephone work, or use of various office equipment.
XSame as above with the addition of standing/sitting/walking for lengthy periods of time. May involve light physical exertion due to pushing, pulling, carrying, and lifting weights up to 20 pounds. X Physical exertion involving pushing, pulling, and lifting up to 20 pounds. May require prolonged standing and/or walking during which time objects are transported. May require occasional bending, squatting, and reaching.
XSustained physical activity throughout the work period. Performs work tasks involving pushing, pulling, carrying, and lifting up to 50 pounds. May require bending, squatting, stooping, reaching, climbing, or walking in addition to other physical demands. X Sustained physical activity throughout the work period. Performs work tasks involving pushing, pulling, carrying, and lifting up to 50 pounds. May require bending, squatting, stooping, reaching, climbing, or walking in addition to other physical demands. X
Cape Fear Public Utility Authority is an Equal Opportunity Employer. It is our policy to foster, maintain, and promote equal employment on the basis of qualifications and without regard to age, sex (including sexual orientation and gender identity), race, color, creed, religion, national origin, disability, or genetic disorder.
Federal law requires all employers to verify the identity and employment status of all person hired to work in the United States. Cape Fear Public Utility Authority participates in E-Verify.
