Strategy & Operations Associate Principal

You'll manage the daily onsite operations of Via's transportation service, making sure everything runs smoothly to provide riders with safe, reliable, and accessible transportation. You'll make real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues, stepping in quickly to keep service excellent and dependable. You'll oversee the full employee lifecycle for drivers, including scheduling, PTO approvals, daily inquiries, and performance conversations. You'll manage driver work schedules to ensure the right number of vehicles are in service to meet demand, and you'll act as the operational bridge between city partners, drivers, unions, and community leaders. You'll use data and technology to diagnose problems and implement solutions, ensure compliance with regulations, and lead, coach, and develop an engaged team of drivers. This is a fully in-person role requiring you to be onsite 4-5 days per week, with occasional early mornings or evenings.

Responsibilities

• Manage the daily onsite operations of the service
• Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues
• Manage the full employee lifecycle for drivers including scheduling, PTO approvals, daily inquiries, and performance conversations
• Manage driver work schedules to ensure appropriate vehicle availability to meet demand
• Act as the operational bridge between city partners, drivers, unions, and community leaders
• Use data and technology to understand service performance, diagnose problems, and implement solutions
• Ensure compliance with federal, state, local and company policies, procedures and regulations
• Lead, coach and develop an engaged team of drivers

Requirements

• Minimum of 3+ years of experience
• Bachelor's degree
• Independent self-starter comfortable in fast-paced environments with high responsibility
• Savvy and tactful communicator
• Detail-oriented and action-oriented executor
• Experienced leader with extensive experience leading support teams
• Flexible and adaptable to rapid change
• Strong problem-solving skills
• Based in the Fort Worth area or willing to relocate

Benefits

• Free medical plans
• 401K matching