Strategy & Operations Lead
You'll lead a talented team of Analysts, the driving force behind Citymapper's data quality. This is a hands-on, leadership-first role: you'll coach and develop your team, jump in to remove blockers, and build the conditions for them to do their best work. Sitting at the intersection of product, engineering, and commercial, you'll keep the team focused on what the business needs — and make sure the work doesn't stop at data quality, but feeds into how Citymapper improves and grows.
Responsibilities
- Lead a high-performing team of Data Analysts, setting a high bar for data quality, mentorship, and continuous improvement
- Own the data strategy and quality for your region across Citymapper's web and mobile products
- Partner with product, engineering, and operations teams to support product development, delivery, customer success, and user growth
- Collaborate with engineers to improve tools, automate workflows, and build scalable systems that grow with the business
- Turn complex datasets into actionable insights that guide decisions and drive improvements across the product
Requirements
- At least 2 years of leadership experience
- At least 4 years of experience in an operational, technical, or generalist role
- Technically comfortable engaging with data and product work
- Strong project management skills
- Clear communicator who builds trust quickly across functions
- Bonus points for experience with data, Python, and/or transit data formats (GTFS, TransXChange, SIRI, HAFAS, etc.)
Benefits
- Equity
- Free medical plans
- 401K matching