Strategy & Operations Manager

The Strategy and Operations Manager will work closely with the founders and play a critical role in scaling the business across growth, operations, partnerships, and strategic initiatives. The ideal candidate should have strong business acumen, excellent problem-solving skills, and an ownership mindset. They should be comfortable working in ambiguous environments, building processes from scratch, analysing business performance, and driving cross-functional execution in a fast-paced fintech environment.

Responsibilities:

• Program Execution and Optimisation: Manage and optimise internal business operations, ensuring alignment with strategic goals.
• Cross-functional Collaboration: Work with product, operations, and business teams to improve efficiency and streamline processes.
• Data-driven Decision Making: Use analytics and KPIs to monitor performance, identify bottlenecks, and implement improvements.
• Process Automation and Standardisation: Identify automation opportunities to improve productivity and operational efficiency.
• Stakeholder Management: Coordinate with internal teams to ensure timely project execution and issue resolution.

Requirements:

• B. Tech/B. E. from a Tier-1 engineering institute (e. g., IITs, BITS, NITs).
• 0-4 years of experience with a strong drive to create meaningful impact in a fast-paced environment, with the ability to manage multiple priorities effectively.
• Prior exposure (through internships or full-time roles) to Program Management, the CEO's Office or Strategy and Operations within a B2C organisation—preferably in Fintech or E-commerce.
• Strong analytical and problem-solving skills, with the ability to work with unstructured data, derive insights, and drive data-backed decisions (Excel/SQL proficiency preferred).
• Execution-oriented mindset with demonstrated ability to design, optimise, and scale operational workflows.