Streaming Support Engineer
Why Join DAZN?
Joining DAZN in Hyderabad means being part of a cutting-edge sports streaming company in a vibrant tech hub. You’ll work alongside passionate, talented professionals on innovative projects that reach millions of fans worldwide. Hyderabad offers a dynamic work environment with a great balance of career growth and lifestyle. If you’re excited about shaping the future of live and on-demand sports entertainment, DAZN Hyderabad is the perfect place to make your mark and grow your career.
Joining DAZN in Hyderabad means being part of a cutting-edge sports streaming company in a vibrant tech hub. You’ll work alongside passionate, talented professionals on innovative projects that reach millions of fans worldwide. Hyderabad offers a dynamic work environment with a great balance of career growth and lifestyle. If you’re excited about shaping the future of live and on-demand sports entertainment, DAZN Hyderabad is the perfect place to make your mark and grow your career.
Job Summary
We are seeking a Streaming Engineer Support (SES L1) to join the Streaming Engineering Support team at DAZN’s Hyderabad office.
This role is responsible for 24×7 monitoring and first-level operational support of DAZN’s streaming platforms. The engineer will identify issues, perform initial troubleshooting, create and manage tickets, and escalate to L2/Lead engineers as required. The role plays a critical part in supporting live sports events and PPVs, where speed, accuracy, and ownership are essential.
The ideal candidate understands the real-time nature of live sports streaming, can remain highly alert during live events, quickly identify anomalies, translate observations into actionable tickets, and drive issues through to resolution with strong follow-up to prevent recurrence.
This is a hands-on role in a fast-paced, 24×7 operational environment.
Monitoring & Alert Response
- Monitor streaming platforms, CDN performance, and playback metrics using tools such as Conviva, NewRelic, Coralogix, or equivalent tools.
- Perform continuous platform health checks before, during, and after live events.
- Identify issues proactively, including subtle playback or quality degradations.
- Create clear, well-structured tickets and initiate timely discussions with relevant teams.
- Respond to alerts promptly and escalate issues to Senior engineers in line with defined SOPs.
- Maintain accurate incident records, including observations, actions taken, and outcomes.
- Take end-to-end ownership of assigned issues, ensuring timely resolution and verification of fixes.
- Coordinate with internal teams and third-party vendors until issues are fully resolved.
Incident & Live Event Support
- Provide first-level incident support for live events, PPV /Hypercare events, and high-priority operational issues.
- Perform initial troubleshooting for playback, CDN, and platform-related problems.
- Operate with a live-sports mindset during events, maintaining high focus, rapid response, and clear communication.
- Prioritize customer impact during live sports events to minimize disruption.
- Track incidents through resolution and post-event validation.
Root Cause & Prevention Support
- Assist with Root Cause Analysis (RCA) for major and recurring issues by providing logs, data, observations, and supporting evidence.
- Support L2/Lead engineers in reproducing issues and identifying contributing factors.
- Ensure learnings and corrective actions are documented and tracked to prevent recurrence, particularly for live sports scenarios.
Event Readiness
- Conduct pre-event system and platform readiness checks.
- Coordinate with relevant teams to confirm readiness before event start.
- Monitor live events closely and escalate issues immediately to reduce customer impact.
Documentation & Knowledge Sharing
- Maintain accurate and up-to-date documentation of monitoring procedures, incidents, and troubleshooting steps.
- Share insights and lessons learned with the team to continuously improve operational readiness and processes.
Required Skills & Qualifications
Sports Streaming & Live Event Mindset
- Clear understanding of how live sports events operate and the critical nature of real-time streaming.
- Ability to remain highly alert and responsive during live events and PPVs.
- Strong ability to quickly identify issues, even with partial data or early indicators.
- Proven capability to convert observations into actionable tickets and effective escalations.
- Strong follow-through to ensure issues are fully resolved and do not reoccur.
Technical Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a Media/Streaming-related field.
- 0–2 years of experience in IT operations, technical support, or streaming-related roles.
- Understanding of streaming protocols and workflows (HLS, DASH, Smooth Streaming).
- Familiarity with monitoring and observability tools such as Conviva, NewRelic, Coralogix, or similar.
- Basic Linux knowledge, including log inspection and simple command usage.
- Strong analytical and problem-solving skills.
- Good written and verbal communication skills.
- Willingness to work in a 24×7 rota-based environment.
Preferred Skills
- Experience supporting live sports or time-critical streaming platforms.
- Exposure to CDNs, OTT platforms, or cloud-based streaming services.
- Basic scripting or automation skills (Python, Bash) for operational support.
- Knowledge of AWS Media Services.
- High-level understanding of playback services, manifests, and DRM.