Student Accounts & Family Services Manager

Reporting to the Head of Finance, with a dotted-line to Admissions, the full-time Student Accounts and Family Services Manager administers student billing, tuition assistance, collections, and responsive family account support.

All Hill-Murray employees are expected to support, model, and champion Hill-Murray's mission statement: Hill-Murray empowers students to reach their fullest potential by inspiring them to utilize their God-given strengths to become leaders who will make a positive difference in the world.

RESPONSIBILITIES

Student Accounts:

• Maintain accurate family accounts and ensure that tuition and related charges are processed promptly and accurately.
• Administer TADS billing, fees, payment plans, payments, credits, financial aid, scholarships, refunds, and approved adjustments.
• Research and resolve billing errors, unapplied or returned payments, incorrect charges, and account disputes.
• Prepare refunds, credits, write-offs, and account adjustments with supporting documentation for approval.
• Coordinate annual TADS rollover, tuition agreements, continuous enrollment, and new-year account setup with Admissions.
• Coordinate approved transfers involving EduTrack and other student-related balances.

Collections and Family Support:

• Handle sensitive family and financial information with professionalism, empathy, a nonjudgmental approach, and confidentiality.
• Serve as the primary Business Office contact for family billing and account questions.
• Respond promptly to families and TADS Support and follow inquiries through resolution.
• Monitor aging, contact families with past-due accounts, document payment arrangements, and escalate exceptions to the Head of Finance.
• Maintain detailed records of collection efforts, account disputes, approvals, and family communications.
• Monitor financial aid applications, notify families of missing information, and communicate status and next steps.

Reporting and Administrative Support:

• Provide timely reporting and documentation to support Finance, Admissions, and school leadership.
• Prepare and present the weekly Aging Report to the Head of Finance.
• Prepare weekly enrollment and tuition-assistance reports for the Tuition Assistance Committee.
• Enter approved tuition assistance, scholarships, enrollment awards, and outside funding.
• Prepare TADS reconciliations and supporting documentation for the month-end close and the annual audit.
• Maintain procedures, templates, calendars, and case records; provide general administrative support as needed, including backfilling the front desk during breaks or absences.