Student Assistant - California Department of Public Health - Information Technology Support Division

Conditions of Employment

This is a part-time, temporary, non-benefited, student position. Employment in all positions with University Enterprises, Inc. is dependent upon the mutual consent of University Enterprises, Inc. and the employee. This means that either University Enterprises, Inc. or the employee can, at any time, terminate the employment relationship at will, with or without cause.

Depending on the type of position you are applying for, a pre-employment background check consisting of one or more of the following may be conducted: employment history, professional references, criminal check: educational verification (degree, license, or official transcript) or DMV clearance. Applicants will be required to pass required pre-employment checks to the satisfaction of University Enterprises, Inc. (UEI) and the hiring Agency or Department.

UEI does not allow students to hold more than one UEI Job at a time, or work in more than one account per pay period. UEI employees who are considering leaving their current UEI Student assistant position for a different UEI student assistant position should inform their supervisor in writing and provide at least a week’s notice.

UEI is not a multi-state employer. UEI only employs candidates who live and work in the state of California. If selected for the position, you must reside in California and all work must be performed in the state of California.

Prerequisites

Must be a college student attending classes during the regular term (fall, spring, and winter, if applicable) at an accredited college or university.

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Students must be enrolled in at least: six-semester units or nine quarter units for undergraduate students; four-semester units or six quarter units for graduate students.

Students declared major must match the major(s) listed in the job posting.

Majors/Fields of Study

Computer & Information Sciences, Computer System Administration, or Computer System Networking & Telecommunication.

Work Schedule

Flexible workdays and work hours, Monday – Friday, between 8 AM – 5 PM. The final work schedule will be determined by the supervisor.

Additional Work Schedule

Student Assistant and Graduate Assistant employees generally work up to 24 hours per work week (Sunday – Saturday) during the academic year and up to 40 hours per workweek during breaks; (winter, spring, and summer).

Minimum Qualifications

• Basic troubleshooting skills for computer operating systems, including Windows 7, Windows 10, and macOS.

• Basic technical support and troubleshooting skills for mobile devices, particularly iOS.

• Experience troubleshooting software-related issues.

• Strong customer service and interpersonal skills.

• Highly organized, detail-oriented, and dependable, with a strong work ethic.

• Excellent verbal and written communication skills, with the ability to communicate effectively via email, telephone, instant messaging (IM), and in person.

Duties and Responsibilities

• Provide desktop support for Microsoft Windows, Microsoft Office, Adobe products, and other software applications as needed.

• Create, document, and manage service request tickets using Cherwell.

• Answer incoming calls through the Automatic Call Distribution (ACD) system and provide remote technical support to California Department of Public Health (CDPH) employees.

• Assemble, troubleshoot, repair, and maintain personal computers (PCs).

• Assist with system configuration, deployment, updates, and ongoing maintenance.

• Provide basic network support and troubleshoot connectivity issues.

• Maintain accurate technical documentation, including support procedures and service records.

• Perform other related duties as assigned.

Physical Requirements

Sit for extended periods; frequently stand and walk; manual dexterity and hand-eye coordination; corrected hearing and vision to normal range; verbal communication; use of office equipment including computer workstations, telephones, calculators, copiers, printers, and scanners with or without reasonable accommodation.

Working Conditions

Work is performed in an office environment.

Application Instructions

Please complete all fields of the employment application. Include your educational history in the “Educational Experience” section and any employment history in the “Employment Experience” section of our application.

Apply by: 12/31/2026