Student Assistant - Clinic Manager I

Palo Alto University (PAU), a private, non-profit university, founded in 1975 and located in the heart of Northern California’s Silicon Valley, is a community grounded in values of social justice, dedicated to addressing pressing and emerging issues in the fields of psychology and counseling that meet the needs of today’s diverse society. The students at PAU reflect the diversity of the region, are engaged in their education, and committed to improving the lives of others. The University sees diversity in its staff and faculty as very important to serving its diverse student body (or synonymous with inclusive excellence). PAU offers undergraduate and graduate programs with online, hybrid and residential options. PAU has an engaged faculty who make significant contributions to their fields and prepare future leaders who make a difference in the lives of individuals and communities. When you put all of this together, PAU creates a legacy of confident, competent, and compassionate professionals who are at the forefront of psychology and counseling and who move ahead in life by moving lives ahead.

POSITION: SENIOR CLINIC MANAGER (CM 1)

Department: Gronowski Center

Supervisor: Norma Ledger

Reports to: Dr. Michael Richards

Position Hours: Up to 20 hours/week, expected minimum 8 hours/week.

JOB SUMMARY

The Clinic Manager I (CMI) position is responsible for the day-to-day management of clinically-oriented mental health services for The Gronowski Center. Clinic Managers bridge administrative communication between clients and student therapists and generally provide the first line of support and assistance for everyone at the clinic. CMs also ensure that existing policies and procedures are understood and implemented across the clinic.

JOB DESCRIPTION

Basic clerical duties:

· Answering the telephone

· Delivering messages

· Screening potential clients

· Sorting and responding to emails

· Taking and recording client payments

· Updating contact information

· Maintaining clinic cleanliness

· Monitoring HIPAA compliance

· Coordinating risk management

· Performing quarterly audits

· Answering supervisor and therapist questions regarding policies and procedures

· Informing supervisors of student therapist adherence to clinic policies and procedures

Individualized sub-jobs, such as:

· Collecting weekly information regarding student therapist caseload and hours worked, followed by communicating this information to clinic directors

· Updating the Gronowski Student Manual

· Updating the Clinic Managers Manual

· Processing files for termination

· Monitoring the database for irregularities

· Translating clinic materials into Spanish

· Assembling and resupplying intake packets

· Organizing referral resources

· Scheduling and oversight of the weekly student therapist task of “clinic duty” (in which student therapists spend one hour a week performing small duties around the clinic)

ESSENTIAL QUALIFICATIONS

· Must be enrolled in either the Ph.D. or Psy.D. program at Palo Alto University

· Must be able to work at least 2 in-person shifts per week (8-10 hours) for each quarter. (Taking on additional shifts or reduced hours for a specific quarter is permitted with prior supervisory approval.)

· Must be able to attend required staff meetings and training (typically 1-2 times a quarter)

PREFERRED QUALIFICATIONS

· Prior experience working in an administrative capacity.

· Prior experience working in clinical and/or patient-facing settings.

· Completed academic or professional training in Ethics.

· Completed academic and/or professional clinical skills training experience.

SPECIFIC KNOWLEDGE, SKILLS, AND ABILITIES

· Ability to understand and work with electronic health record systems.

· Familiarity with clinic policies and procedures and ability to learn Gronowski-specific protocols

· Excellent organizational skills and strong attention to detail

· Outstanding interpersonal skills: professional, welcoming demeanor; patience.

· Ability to provide and take feedback on job performance.

· Ability to hold professional boundaries with other students at the clinic.

· Ability to problem-solve and make quick decisions under stress

· Ability to work independently within a team environment when multiple priorities need to be addressed

· Ability to collaborate with other CMs on projects and situations requiring risk management.

· Willingness to take on new tasks, even when time intensive. Ability to implement change and process improvements.

Application Procedures:

PAU is committed to providing an educational environment that supports a diverse, equitable and inclusive population. In your cover letter, please include information on how your background and experience has prepared you to be in an environment that holds equity and inclusion core to its mission and values.

EEOC Policy:

The University is an equal opportunity employer and is firmly committed to non-discrimination in its hiring and other employment practices and in the application of its personnel policies. In compliance with all applicable federal and state laws, except where a bona fide occupational qualification exists, employment decisions will be made irrespective of the staff member's race, color, religion, religious creed, ancestry, national origin, age (except for minors), sex, marital status, citizenship status, military service status, sexual orientation, medical condition (cancer-related or genetic condition), disability and/or any another status protected by law. When necessary, the University will reasonably accommodate individuals with disabilities, if the individual is otherwise qualified to safely perform all essential functions of the position and if it will be done without undue hardship to the University.