Student Associate - Lab Attendant/Helpdesk DTS

Primary Duties

The Student Associate position provides part-time employment opportunities within University of Cincinnati departments. This role offers students the chance to gain valuable work experience while supporting the operations and services of the university.

Hours Per Week: 10-20

• Monitor computer labs and enforce computer lab policies-Open and close computer labs according to schedule.
• Provide instruction and/or training to users on supported technologies, such as projectors, Apple TVs, and printing
• Provide basic technology support or escalate as necessary to users over the phone and in person
• Create and update trouble tickets and update documentation as necessary
• Perform a variety of administrative, operational, or program support tasks as assigned by the department.
• Assist with daily office or departmental activities, including data entry, filing, customer service, and communications.
• Support departmental projects, events, and initiatives that enhance university programs or community engagement.
• Operate standard office equipment and software applications in the performance of assigned duties.
• Maintain confidentiality of student, departmental, and institutional information in accordance with university policies.
• Demonstrate professionalism, reliability, and a commitment to providing quality service.
• Perform related duties based on departmental need. This job description can be changed at any time.

Minimum Requirements

• Current UC Student registered for at least 1 credit hour

• Familiarity with macOS and Windows

• Ability to lift 25-50 lbs

• Punctual and detail oriented

• High School Diploma or GED
• Enrolled at a post-secondary institution or a secondary school.
• Enrolled at least part-time (one or more credit hours if at a post-secondary institution), except for summer term, or will be a registered student during the next academic term.
• Must be at least 16 years of age.
• “Enrollment” shall include:
  • The period between two successive terms for which the student is enrolled.
  • The one “off” term in each academic year in which the student is not enrolled. Student employee status may be retained for one additional term following either graduation or withdrawal from enrollment.

Physical Requirements