Student Associate - WS
NewCCM Box Office Customer Service Representative (CSR)
Box Office Customer Service Representatives are commonly the first point of contact for guests attending a CCM Performance, so they set the tone for the entire guest experience.
Responsibilities
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Reports to: Box Office Manager
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Greet each patron and respond to each request in a friendly and polite manner, while giving guidance and direction for any further needs
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Assist customers with the selection and purchase of their tickets, while providing helpful information and a high level of customer service
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Hours include weekdays during regular Box Office hours as well as performances on evenings and weekends.
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Handle cash and credit card transactions
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Proficiently navigate CCM ticketing system
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Additional duties as assigned
Qualifications
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Excellent customer service and relationship skills
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Ability to operate a computer and learn ticketing system
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Ability to work weekdays, weeknights and weekends
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Ability to handle cash and credit card transactions
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Must have basic math skills
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Previous customer service experience required
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Must be a University of Cincinnati student
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Must have Work Study
To apply please submit a cover letter, resume and proof of work-study eligibility.